Provider Services Support Specialist

Trend Health Partners•Hunt Valley, MD

5d•$17 - $22•Onsite

About The Position

At TREND Health Partners, a tech-enabled payment integrity company, our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows. Joining TREND Health Partners means becoming a part of a dynamic growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more. The Provider Services Support Specialist’s primary responsibility is to work within multiple electronic medical record (EMR) systems to pull medical record documentation. The role will handle the preparation, processing sending and receiving of all mail as well as perform daily tasks such as printing documents to pdf and navigating internal systems efficiently.

Requirements

High School Diploma or equivalent
Knowledge of administrative and office procedures, systems such as Microsoft 365, printing, scanning and faxing hardware, managing files and records, and workplace terminology

Nice To Haves

Prior experience using Epic, Cerner, and/or Meditech

Responsibilities

Managing full cycle USPS Mail: preparing, processing, sending, and receiving (in office only) appeals prepared in internal system.
Managing Incoming Mail (in office only) from USPS Mail: Opening, Scanning, uploading, and updating internal systems.
Operation and maintenance of fax queue
Retrieve clinical documents from client system and place in internal system
Retrieving additional documents requested by the Nursing Staff from either the EMR or contacting the physician office via phone/fax.
Review EMRs for payer correspondence related to TREND appeal