Provider Scheduling Manager – Anesthesia Services

University of Arkansas System•Little Rock, AR

About The Position

The Department of Anesthesiology is seeking a highly organized, detail-oriented, and confident Provider Scheduling Manager (Department Business Administrator) to oversee complex clinical provider scheduling and support essential departmental operations. The role coordinates and maintains schedules for anesthesia physicians, Certified Registered Nurse Anesthetists (CRNAs), residents, and other clinical personnel. It focuses on provider workforce scheduling, staffing coordination, payroll administration, and operational support rather than patient scheduling. The Provider Scheduling Manager serves as a key resource for physicians, clinical staff, and departmental leadership, ensuring scheduling accuracy, timely communication, and compliance with institutional policies. The ideal candidate is a proactive problem solver with strong organizational skills and sound judgment, and is comfortable setting expectations, addressing scheduling conflicts, making decisions, and maintaining professional boundaries while fostering positive working relationships. Success requires exceptional attention to detail, strong Excel proficiency, effective time management, and experience with QGenda or comparable provider scheduling platforms.

Requirements

Bachelor’s degree plus four years of administrative experience in a healthcare office setting, or a high school diploma/GED plus eight years of administrative experience in a healthcare office setting.
Excellent computer skills and experience with Microsoft Office Suite.
Advanced proficiency in Excel, including formulas, formatting, and data organization.
Proficiency in Outlook and Word.
Meticulous attention to detail, particularly when handling sensitive payroll, leave, and scheduling data.
Effective verbal and written communication skills, including the ability to explain policies and procedures clearly to physicians, staff, and leadership.
Previous experience with staff scheduling and payroll administration.

Nice To Haves

Experience with QGenda, UKG, or similar scheduling and payroll systems.

Responsibilities

Manage the departmental scheduling platform (QGenda), including working with the vendor on custom report creation, beta testing, report validation, data integrity, and system optimization.
Administer payroll processes, including timesheet processing, leave balance monitoring, issue resolution, and ensuring compliance with institutional policies.
Build and maintain complex Excel workbooks and formulas to track schedules, payroll data, and productivity accurately.
Facilitate meetings, complete forms and reports, and communicate scheduling, payroll, and policy information clearly to physicians, staff, and leadership.
Collaborate with internal and external entities and support the development of departmental policies and procedures.
Perform additional duties as needed to support departmental operations and leadership priorities.
Coordinate departmental projects, support implementation, and monitor quality assurance metrics for process improvement and compliance.
Assist in budget management by monitoring expenditures, reconciling reports, processing invoices, managing inventory, coding expenses, and preparing documentation to explain variances or identify savings.
Provide backup to department Administrative Coordinators in procurement and travel duties, and facilitate department grand rounds.
Perform other duties as assigned.