Customer Service Representative

Automated Health Systems • Ross Township, PA

17d • Onsite

About The Position

Automated Health Systems is seeking a Provider Representative to support provider enrollment activities and assist healthcare providers through inbound customer service and application processing.

Requirements

• 2+ years of health or human services experience with customer contact required
• Strong communication and computer skills
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and priorities
• Ability to handle sensitive information with confidentiality

Nice To Haves

• Associate degree in Social or Behavioral Sciences or related field preferred, or equivalent experience
• Customer service experience preferred
• Bilingual skills are a plus

Responsibilities

• Provide customer service to healthcare providers through inbound call support
• Assist providers with enrollment, revalidation, and updates
• Guide providers through online and paper enrollment applications
• Review provider information for accuracy and completeness
• Collect missing or incomplete documentation
• Enter data and scan documentation as needed
• Maintain security of electronic and paper provider records
• Respond to provider inquiries regarding enrollment requirements
• Document actions taken to resolve provider issues
• Participate in training and quality improvement initiatives
• Assist with assigned projects and related duties

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree