Provider Relations Specialist
About The Position
Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence. For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care. At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care. If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve. Join IHCS where our patients are #1, and our people make the difference.
Requirements
- Minimum of an Associates Degree plus two (2) years of work experience with a plan payer, in health care, or a related field with Provider Network Development and/or Provider Relations.
- Two (2) years of experience will be considered in lieu of a Bachelor’s Degree
- Knowledge and understanding of managed care concepts.
- Ability to manage multiple priorities and changing requirements
- Ability to handle conflict and diffuse confrontational situations
- Demonstrate accountability and dependability
- Effective interpersonal skills characterized by articulateness, diplomacy, and the ability to persuade and motivate others
- Communicates effectively verbal and in writing.
- Listens attentively and with empathy
- Works well in a team environment and collaborates effectively with others
- Self-motivated and demonstrates a sense of urgency and commitment prioritizing organizational needs.
- Ability to be resourceful and creative within defined guidelines, parameters and expectations.
Nice To Haves
- Managed Care
- Home Care Services
- Healthcare Business Acumen
Responsibilities
- Provides a high level of customer service, administrative support, provider training and project coordination throughout the process and full cycle scope of services in coordination and billing.
- Provides Provider Relations administrative support and coordination of associated documentation for all DME & Home Health downstream providers of our portfolio of business.
Benefits
- Medical
- Vision
- Dental
- Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 13 days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
