Provider Relations Specialist

Avo T&L • Cocoa, FL

4d • Onsite

About The Position

At av� Transportation & Language Solutions, we are dedicated to delivering reliable non-emergency medical transportation and professional language services nationwide. We believe in building strong relationships with our provider partners to ensure high-quality service for our clients and claimants. Position Overview We are seeking a motivated and detail-oriented Provider Relations Specialist to join our team in Cocoa, FL. This individual will play a key role in supporting and managing our nationwide provider network by onboarding, training, and maintaining strong partnerships. The ideal candidate is proactive, personable, and thrives in a fast-paced environment where customer service and relationship management are top priorities.

Requirements

• Previous experience in provider relations, customer service, account management, or a related field.
• Strong communication and interpersonal skills, both verbal and written.
• Ability to handle sensitive information with professionalism and confidentiality.
• Excellent problem-solving and conflict resolution skills.
• Organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office Suite and CRM or provider management systems preferred.

Responsibilities

• Onboard new providers into our network, ensuring accurate credentialing and documentation.
• Train new providers on company processes, systems, and service expectations.
• Serve as the first point of contact for provider-related issues, concerns, and complaints; work to resolve problems quickly and effectively.
• Build and maintain positive, long-term relationships with providers nationwide.
• Monitor provider performance and compliance with company policies and service standards.
• Collaborate with internal teams to strengthen provider engagement and enhance network performance.
• Support ongoing initiatives to expand and improve the provider network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed