Provider Relations Manager

Cook Children's Health Care System • Fort Worth, TX

1d • Onsite

About The Position

Responsible for providing oversight and service for CCHP providers including the creation/implementation of: physician, hospital and ancillary provider orientation, training and ongoing educational activities for CCHP network providers and their staffs. Responsible for tracking and resolution of concerns, complaints, and issues raised by network providers, and results reporting. Develop and implement additional communications required to assure that CCHP providers are knowledgeable regarding CCHP operations and programs. Additional Information: Responsible for providing oversight and service for CCHP providers including the creation/implementation of: physician, hospital and ancillary provider orientation, training and ongoing educational activities for CCHP network providers and their staffs. Responsible for tracking and resolution of concerns, complaints, and issues raised by network providers, and results reporting. Develop and implement additional communications required to assure that CCHP providers are knowledgeable regarding CCHP operations and programs.

Requirements

• Bachelors Degree preferred, but will consider 10 years healthcare/provider and/or member services experience in lieu of degree.
• Seven (7) years of operational experience in a managed care organization specifically in the area of provider network management, contracting and contract negotiations, claims systems, problem resolution and provider communications required.
• 2-4 years supervisory experience in leading and directing the work of others.
• Incumbent must demonstrate proven success in establishing and maintaining positive working relationships with health care providers and their staffs.
• Working knowledge of HMO business operations specifically the functions of utilization management, member services, claims, credentialing and benefit plan interpretation.
• Must be attentive to detail, have excellent organizational, problem solving, verbal and written skills.
• Must be able to work independently and actively participate as an integrated team member.
• Medical billing and Healthcare industry knowledge required.
• Basic understanding of CHIP & STAR benefits, and NPI/TPI relationships for billing.
• Willingness to continuously improve knowledge base in both health care and provider contracting and management.
• Experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Nice To Haves

• 1-2 years experience working with state regulatory agencies preferred.
• Presenting in a public setting and public speaking is desired.

Responsibilities

• Creation/implementation of physician, hospital and ancillary provider orientation, training and ongoing educational activities for CCHP network providers and their staffs.
• Tracking and resolution of concerns, complaints, and issues raised by network providers, and results reporting.
• Develop and implement additional communications required to assure that CCHP providers are knowledgeable regarding CCHP operations and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level