Manager, Provider Relations
About The Position
Trillium Health Resources is seeking a Manager, Provider Relations to lead provider engagement operations. This role is accountable for team performance, communication, and issue resolution across the network. The Manager will direct staff and engagement strategies to improve provider experience and ensure consistent service delivery. The work involves managing services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities, with the mission to help individuals and families build strong foundations for healthy, fulfilling lives.
Requirements
- Associate’s degree and three (3) years’ experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Bachelor’s degree and one (1) year experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Nice To Haves
- Degree in Human Services field and/or advanced degrees
- Supervision of two (2) or more employees
Responsibilities
- Lead and manage provider relations staff, including performance, coaching, and accountability
- Oversee provider communication, inquiry resolution, and engagement activities across the network
- Monitor provider satisfaction, service levels, and responsiveness to identify trends and improvement opportunities
- Direct resolution of complex provider issues and escalations impacting provider experience
- Analyze provider feedback and inquiry trends to improve communication strategies and service delivery
- Partner with internal teams to resolve cross-functional issues affecting providers
Benefits
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
