Provider Relations Manager

Cadence Solutions

11d•$165,000 - $180,000•Remote

About The Position

Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day. Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2M a week. We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions.

Requirements

3+ years of experience in account management, project leadership, or healthcare customer service in pharmacy, provider-facing, or clinical support environments.
Bachelor's degree in healthcare, business, communications, or a related field.
Demonstrated ability to build credible relationships with both clinical and administrative audiences and manage multiple stakeholder relationships simultaneously.
Track record of exceeding performance targets in field-based, goal-driven environments where outcomes are measured and results are owned end-to-end.
Comfort operating independently in a high-travel role - national weekly travel to provider sites two to three nights per week is a non-negotiable requirement; candidates must reside within commutable range of a major airport.
Ability to travel regularly for work, including by car, and maintain a valid driver’s license required for business travel.
Proficiency with Google Workspace and web-based collaboration tools, with strong analytical skills and a data-driven approach to influencing provider engagement and outcomes.
Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Responsibilities

Own end-to-end deployment of the Cadence solution at the practice level, aligning platform capabilities to existing provider workflows and driving clinician and patient adoption from launch through steady-state.
Build and maintain trusted relationships with physicians, care teams, and clinic administrators across assigned health system partners, serving as the primary escalation path and ongoing point of contact.
Monitor provider engagement metrics and adoption data, present performance reports at regularly scheduled touchpoints, and use those insights to drive behavior change and improve outcomes at the practice level.
Identify and develop expansion opportunities within existing partner organizations, surfacing new patient populations and conditions where Cadence can extend care delivery.
Partner with the Partnerships team to develop repeatable processes that enable Cadence to scale efficiently across existing and new health system relationships.
Collaborate with internal Product and Care Delivery teams to channel provider feedback into platform improvements, ensuring Cadence continuously improves its technology and services in response to real clinical need.
Navigate complex clinical environments with autonomy, diagnosing workflow gaps, escalating where appropriate, and driving resolutions that hold across the partnership.