Provider Relations Account Manager

VGM Group, Inc•Waterloo, IA

3d•Hybrid

About The Position

HOMELINK, a VGM Group company and national provider of integrated specialty healthcare services, is seeking a proactive, relationship‑focused Provider Relations Account Manager to strengthen and support our nationwide network of providers across physical medicine, diagnostic imaging, hearing healthcare, DME, home health, transportation, translation, and more. In this role, you’ll serve as a trusted liaison—ensuring an exceptional provider experience, identifying opportunities for network growth, and collaborating closely with cross‑functional teams across. If you excel at building partnerships, thrive in a dynamic environment, and want to help elevate the healthcare experience for providers and patients, we'd be excited to learn more about you. Learn more about HOMELINK at www.vgmhomelink.com. As a Provider Relations Account Manager, you will support and manage business relationships with the HOMELINK provider network, for services that include but are not limited to physical medicine, diagnostic imaging, hearing healthcare, DME, home health nursing, as well as transportation and translation, and more. Providing a high-quality customer experience to HOMELINK providers is an essential responsibility of the account manager, to maintain and build upon strong business relationships with providers. At VGM Group, we are 100% employee owned.

Requirements

High school diploma/GED desired
Bachelor’s degree or equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements’
Ability to work in a fast paced, constantly changing environment
Exemplary communication skills with the ability to effectively communicate via phone, email, and various communication platforms
Strong organization, prioritization and time management skills with a keen attention to detail
Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare LCDs
Working at a physical desk, moving about the office and facility as needed for work
Operation of office machinery and equipment
Visual abilities to include reading, distance vision, and peripheral vision
Ability to travel as needed

Responsibilities

Maintain strong business relationships with HOMELINK’s provider network through ongoing customer service, engagement efforts, trust building, and communication
Engage with providers ranging in size from one-location to national footprints within the HOMELINK network of providers
Collaborate with network development executives and other cross-functional team members to determine areas of focus for network development
Review new business opportunities and overall needs with leaders of each department including but not limited to Physical Therapy, Diagnostic Imaging, Hearing Healthcare, DME, Transportation, Home Modification, and more
Conduct and lead regular stewardship meetings with provider partners
Assist with best ways to reach targeted network coverage for all HOMELINK services
Identify service and non-service issues with networks and payers to help eliminate or minimize issues
Act as a liaison between HOMELINK providers and HOMELINK operations
Work closely with HOMELINK Credentialing team in efforts to both build and maintain networks comprised of quality, credentialed providers
Communicate effectively and professionally via phone, email, and other communication platforms to best serve HOMELINK providers and answer inquiries in a timely manner
Attend and exhibit at conferences and trade shows as needed
Assist with new employee training
Follows strict confidentiality and HIPAA privacy and security guidelines
Perform other duties as assigned