Provider Relations Consultant

Emory Healthcare•Warner Robins, GA

2h•$46 - $55

About The Position

The Provider Relations Consultant develops and executes a referral development strategy within a defined region to increase referral volumes and revenue. The role builds and maintains relationships with referring providers and facilities, internally and externally, and serves as a liaison between referring physicians and healthcare providers to strengthen provider relations and referral integration. The position involves strategic planning, business-to-business marketing and outreach, resolving barriers and provider issues, and collaborating with operational and business development teams. It uses referral volume data, claims tools, Epic dashboards, databases, and a Physician Relationship Management (PRM) tool to prepare quarterly sales plans, track activities and outcomes, and report performance. The role also identifies specialty and subspecialty growth opportunities and supports initiatives that improve financial performance and referral expansion. Other related duties may be assigned.

Requirements

Bachelor's degree in marketing, business, healthcare, or a related field.
At least 3 years of experience in healthcare, sales, liaison, or related work.
Deep understanding of healthcare market dynamics, physician alignment models, and strategic partnerships.

Responsibilities

Develop and implement referral development plans targeting providers and facilities to increase referral volumes and revenue.
Focus on internal and external referral sources and facilitate relationships with community and Emory physicians to improve access and referral patterns.
Maintain existing relationships and establish new relationships with referring providers.
Act as a liaison between referring physicians and Emory Healthcare providers.
Resolve clinical and operational issues encountered by referring providers.
Develop and execute business-to-business marketing and sales plans targeting referring physicians.
Lead the strategy, planning, and execution of marketing activities that support referral growth.
Develop and use databases to track referring physician demographics, trends, and other relevant data.
Create quarterly sales plans and reports using volume data from claims tools and Epic dashboards.
Track activities and outcomes using a Physician Relationship Management tool and generate performance reports.
Partner with operational teams to identify and remove barriers to growth.
Collaborate across the business development team on system-wide growth initiatives.
Track and follow up on open issues or escalations to ensure timely resolution.
Lead strategic initiatives that enhance referral integration across the healthcare system.
Identify specialty and subspecialty growth opportunities to drive financial performance and referral expansion.
Perform other related duties as assigned.