Senior Provider Relations Analyst

Clarivate•Belgrade, ME

3d•Hybrid

About The Position

We are seeking a Provider Relations Analyst to join our Academia and Government team based in our Center of Excellence in Belgrade. This role involves monitoring and addressing issues related to provider content and analyzing metadata and content gaps to identify and implement necessary corrections. It also includes building relationships with key provider contacts and internal stakeholders to ensure smooth implementation of changes.

Requirements

5 years of relevant experience (with at least 2 years of relevant experience in metadata analysis, content review; publishing background)
Fluent proficiency of English language
Bachelor’s degree or equivalent work experience

Nice To Haves

Proficiency in an additional language (German, Franch, Italian, Spain, etc.)
Proficiency in JIRA, and Salesforce.
Project management experience
Data Analytics background

Responsibilities

Communicate with key content providers to identify the cause of issues and engage with internal stakeholders and external providers in solutions as necessary and on time.
Regularly monitor provider submissions to ensure accuracy, correct issues, and identify gaps.
Analyze system data to identify areas where providers can improve data quality and format.
Compare data between internal systems to provide instructions on how to resolve issues.
Identify outreach projects needed based on analysis.
Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.