Provider Quality Consultant

BlueCross BlueShield of Tennessee • Chattanooga, TN

2d • Hybrid

About The Position

Our BlueCare team has an exciting opportunity for a Provider Quality Consultant to support TennCare's innovative Health Starts initiative. In this role, you will serve as the primary liaison between participating provider groups, driving collaboration across providers, MCO partners, and TennCare stakeholders. You will lead program implementation, support workflow design and improvement, manage contract development activities, facilitate governance meetings, and monitor program performance to ensure successful outcomes. This position plays a key role in advancing integrated healthcare and social care models that improve health outcomes for vulnerable populations. To be successful in this role, you'll bring experience building strong provider relationships, leading quality improvement initiatives, managing complex programs or projects, and collaborating across multiple stakeholders. Candidates with experience supporting vulnerable populations and familiarity with provider-facing technologies such as EHRs and Clinical Data Exchange platforms will be especially successful. An advanced degree in healthcare management, public health, business, or a related field is preferred. Notes: A commitment to leveraging AI-enabled tools and technology to improve efficiency, streamline processes, and support continuous operational improvement.

Requirements

• Bachelor’s Degree in a Health-Related Discipline (Nursing, Dietetics, Exercise Science, Counseling, Social work, Healthcare Administration, Public Health, or Health Education), or equivalent work experience required.
• 3 years - Clinical experience or prior experience in public health, healthcare administration , or community health / outreach required.
• 3 years - Experience directly related HEDIS and/or Quality Improvement, with experience in data analysis and providing consultation and education to providers and provider staff required.
• Demonstrated presentation and team facilitation skills
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Excellent oral and written communication skills
• Be organized, reliable, and able to manage multiple tasks with exceptional work ethic.
• Knowledge of Provider quality strategies, programs, and services

Nice To Haves

• Experience building strong provider relationships
• Leading quality improvement initiatives
• Managing complex programs or projects
• Collaborating across multiple stakeholders
• Experience supporting vulnerable populations
• Familiarity with provider-facing technologies such as EHRs and Clinical Data Exchange platforms
• An advanced degree in healthcare management, public health, business, or a related field is preferred.
• For roles supporting the Patient-Centered Medical Home (PCMH) program, NCQA PCMH Content Expert Certification (CCE) is required. Positions requiring this certification will be clearly identified in the job posting.

Responsibilities

• Interfaces with provider quality programs, as well as with other cross-functional programs across the Enterprise functioning as consultant on provider quality performance and improvement initiatives.
• Works closely in collaboration with multi-disciplinary member and provider facing teams to execute provider pay for quality programs which align goals to achieve high quality care.
• Conducts frequent face-to-face or virtual provider office visits and functions as subject-matter consultant on provider performance quality measures, reporting, and data.
• Drives and directs recommendations for action designed to achieve quality and productivity improvement goals.
• Provides education to internal as well as external stakeholders on best practices in delivering high quality care and functions as a liaison regarding quality support tools provided to stakeholders; looking beyond the purely “medical” issues confronting families.
• Exhibit advanced and comprehensive knowledge of value-based care delivery models, including PCMH, and NCQA Recognition and Accreditation programs, where applicable.
• Demonstrates expertise in core principles, quality and performance measurement, regulatory and compliance requirements, and scalable operational processes necessary to support enterprise-wide value-based strategies.

Benefits

• BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level