Provider Programs Administrator

Viva Health • Birmingham, AL

2d • Hybrid

About The Position

The Provider Programs Administrator provides high-level operational and administrative support to the Provider Services department through tracking systems, workflow coordination, and communications. Working with the department executive leader, this role manages operational and strategic projects, tracks deliverables, and supports timely project completion. It serves as a primary contact for external partners, triages inquiries, coordinates department communications, prepares materials, supports leadership and committee meetings, manages calendars, and processes check requests and other administrative transactions. The position combines routine day-to-day responsibilities with complex administrative and project management duties, requiring independent judgment, discretion, confidentiality, and minimal supervision.

The role supports leadership across Value Based Programs, Provider Engagement, Network Development, Connect For Quality (C4Q), and Network Operations. It also helps research and develop strategic initiatives and identify opportunities to streamline department workflows. The position is based in Birmingham, Alabama, with a hybrid schedule involving regular onsite work at the VIVA HEALTH corporate office and some work-from-home opportunities.

Requirements

• Bachelor's degree in a relevant field or an equivalent combination of relevant education and experience.
• Three years of professional experience in administrative support, project coordination, or a related role.
• Ability to create structure, visibility, and follow-through across multiple departments and organizational levels.
• Demonstrated critical thinking skills.
• Understanding of project management methodology and administrative discipline to facilitate meeting deadlines.
• Detail-oriented.
• Ability to communicate clearly and effectively, verbally and in writing, with committee members and employees at all organizational levels.
• Ability to build trust and manage relationships with external partners and stakeholders across diverse departments.
• Demonstrated experience and proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to handle competing priorities across multiple departments and exercise independent judgment with minimal supervision.

Nice To Haves

• At least one year of experience in healthcare, preferably in a managed care or health plan environment.
• Prior project management experience.
• Prior experience supporting an executive or senior leader as an executive assistant or in a similar capacity.

Responsibilities

• Collaborate with the Executive Director to manage operational and strategic projects within the Provider Services department.
• Maintain project tracking logs documenting owners, milestones, deadlines, status, unplanned issues, risks, and decisions.
• Proactively flag and follow up on risks to strategic priorities and timely project completion.
• Provide operations support to Provider Services leadership across Value Based Programs, Provider Engagement, Network Development, Connect For Quality (C4Q), and Network Operations through project tracking and process coordination.
• Follow up on risk deadlines, requested materials, unresolved items, and commitments.
• Facilitate communication among provider partners, internal departments, and leadership teams to support program clarity and accountability.
• Prepare, coordinate, and distribute department-wide communications, updates, announcements, and leadership and committee meeting materials.
• Prepare executive-level summaries covering performance, risks, decisions needed, and strategic progress.
• Coordinate the creation of committees or workgroups for new initiatives as needed.
• Schedule, prepare, attend, and record minutes for leadership meetings and departmental joint operating committees; support other events and meetings as needed.
• Provide administrative support to Provider Services leadership.
• Serve as a primary contact for external partners and stakeholders contacting Provider Services leadership, triage their inquiries, and route them to the appropriate leader.
• Maintain a structured triage process for issues requiring executive attention, distinguishing urgent escalations, decisions needed, and routine leadership follow-up.
• Prepare, process, and track check requests and other recurring financial transactions.
• Draft communications, format documents, and create or update department policies and procedures.
• Monitor inventory levels and place orders.
• Correspond by phone, text, email, and postal mail.
• Prepare presentations for internal and external audiences.
• Assist with research and development of strategic initiatives and identify opportunities to streamline department workflows.
• Complete required company, job-specific, and departmental training, as well as training needed to maintain licenses and certifications.

Benefits

• Comprehensive health, vision, and dental coverage.
• 401(k) savings plan with company match and immediate vesting.
• Paid time off.
• Nine paid holidays annually plus a floating holiday.
• Tuition assistance.
• Flexible spending accounts.
• Healthcare reimbursement account.
• Paid parental leave.
• Community service time off.
• Life insurance and disability coverage.
• Employee wellness program.
• Training and development programs.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level