Provider Operations Lead

usebridge.com•Remote,

8d•$158,000 - $200,000•Remote

About The Position

Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days — without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly. Provider capacity is core to how Bridge scales — our ability to credential and enroll clinicians quickly, at quality, is what lets partners go live and grow. Bridge is hiring a Provider Operations Lead to build and run our Provider Operations function: the team that owns provider onboarding, credentialing, and payer enrollment end to end. This is a leadership role, and it leads the largest team at Bridge. You'll manage and develop the credentialing and enrollment leads and their teams, and build the processes, systems, and culture that let us scale provider capacity to meet partner demand — without scaling complexity. You'll map and optimize a high-throughput operation, use data to find and remove bottlenecks, and hold a high quality and compliance bar. This role reports directly to the CEO.

Requirements

8–15 years of operations experience, including proven management of large operations teams — hiring, coaching, setting goals, and holding people accountable. Team management is the most important skill for this role.
Strong analytical rigor — you default to data over intuition, are comfortable building dashboards and defining KPIs, and use data to diagnose bottlenecks and prioritize.
Process design and optimization — you're a systems thinker who can map and optimize a high-throughput process end to end, and build the infrastructure so problems don't recur.
Strong AI skill set — fluent with modern AI tools and able to apply them to drive throughput, analytics, and process efficiency.
Healthcare experience strongly preferred; familiarity with provider credentialing, payer enrollment, telehealth workflows, or revenue cycle management is a strong plus.
Startup experience required (GSD mindset). You're comfortable both in a strategic conversation and in the weeds of an operational issue.
Clear, concise communicator — in writing, in person, and in the dashboards and reports you build for leadership.

Responsibilities

Lead Bridge's largest team. Hire, develop, and manage a high-performing Provider Operations team across credentialing and enrollment — directly developing the function's team leads — with clear roles, goals, and feedback cadences. Build a culture of ownership, speed, and accountability.
Become the subject-matter expert on every credentialing and enrollment process within the first three months. Map the end-to-end provider journey to find opportunities, harden our existing analytics for accuracy and scale, and build a clear, repeatable process for launching new payers quickly after a contract is signed.
Build the operational capacity and unit economics to grow provider throughput without scaling complexity. Establish clear metrics for throughput and cost per provider, and maintain quality as volume grows.
Own provider credentialing quality and support the credentialing committee in partnership with Legal and Clinical. Ensure provider data and enrollments support clean claims.
Lead NCQA Accreditation. Deepen payor relationships, pursue delegated credentialing with high-volume plans, keep provider data current in payor systems, and build relationships with payor credentialing teams — coordinating with RCM on downstream implications.
Over the next year or so, lay the groundwork for the Bridge Provider Network. This is a longer-horizon opportunity, not part of the immediate mandate.
Partner closely with Engineering on the provider onboarding experience and internal tooling. This is a partnership and not the primary responsibility of the role.