Provider Navigator

Child Care Resource Center • Palmdale, CA

2d • Hybrid

About The Position

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

This full-time position offers a hybrid work environment that includes in-office, remote and community based responsibilities. The Provider Navigator will perform essential duties within a team environment, focusing on provider assessments, documentation & data collection, provider support & service referral, and reporting & integrity.

Requirements

• Associate’s Degree in Early Childhood Education, Human Services, Social Work, Psychology or a related field; or any combination of education and experience which would enable the candidate to successfully perform the functions of the positions.
• Minimum of 3 years of relevant work experience working with children and families, including direct experience supporting children ages birth to five.
• Must have strong knowledge of general office procedures and demonstrate excellent organizational and computer skills specifically in Microsoft Word, Excel, PowerPoint and Outlook.
• Highly skilled at data entry with accuracy and efficiency
• Demonstrated effective customer service to quickly establish and maintain cooperative and effective professional relationships, build trust and rapport in a limited time.
• Demonstrate effective skills in group facilitation, managing teams/groups, organizational dynamics, and consensus building.
• Excellent project management skills to balance multiple priorities with proven ability to anticipate challenges, solve problems and maintain a calm demeanor in high-pressure situations.
• Excellent collaboration skills to honor social, cultural and ethnic diversity of clients in order to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the community.
• Work collaboratively and cooperatively as part of a team with colleagues and staff within the Agency as well as other agencies as required for effective program implementation.
• Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with clients.
• Excellent adaptability skills to be flexible, innovative and adapt to the changing needs of the department/agency.
• Excellent organizational and communication skills; ability to successfully engage with others one-on-one and in group settings.
• Strong work ethic and problem solving skills with the ability to work independently and as part of a team.
• Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
• Adherence to technological security in accordance with Agency policy and legal requirements.
• Background check required.
• Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
• CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
• Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Nice To Haves

• Bachelor’s Degree
• Bilingual preferred. Ability to converse, write and/or translate in English and Spanish in order to convey program information in the native language of the family
• This position requires approximately 10% of travel, which will consist of travel to community events, trainings, conferences, and various agency locations as needed. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Responsibilities

• Provider Assessments 30%
• Documentation & Data Collection: 30%
• Provider Support & Service Referral 30%
• Reporting & Integrity 10%

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree