Provider Liaison Manager
About The Position
Join Our Team as a Provider Liaison Manager in Brea, California. Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals. Why Infusion for Health? Patient-Centered Care: Our mission is to provide top-notch service and clinical care in a comfortable setting. Growth Opportunities: As we continue to expand, we offer opportunities for career advancement and professional development. Supportive Environment: Join a team where your expertise is valued, and you can make a real difference in patients’ lives.
Requirements
- 5+ years in healthcare, preferably in provider relations, healthcare sales/outreach, or referral management.
- 2+ years of people leadership experience.
- Strong understanding of referral-based healthcare models (infusion, specialty care, etc.).
- Experience in infusion, specialty pharmacy, or outpatient services.
- Familiarity with tools like HubSpot or referral tracking systems.
- Experience working cross-functionally with operations teams.
- Data-driven mindset (CRM, reporting, pipeline tracking).
- Relationship builder with providers and internal teams.
- Strong operator (not just relationship-focused).
- Sales + service mindset.
- Analytical and performance-driven.
- Ability to lead in a fast-paced, scaling environment.
Responsibilities
- Lead, coach, and develop a team of 10-15 Provider Liaisons.
- Set clear expectations, KPIs, and accountability around referral growth, provider engagement, pipeline conversion, and shepherding the patient journey for new and renewal patients.
- Conduct regular 1:1s and performance reviews.
- Build a strong, metric-driven, high-accountability culture.
- Oversee and optimize referral growth and patient conversion strategies across territories.
- Ensure strong relationships with referring providers and practices.
- Guide team on strategic outreach cadence (calls, follow-ups), relationship-building best practices, and solution & ownership-oriented problem solving.
- Partner with leadership to identify high-value referral sources and expansion opportunities.
- Ensure seamless coordination between Provider Liaisons and Intake / Scheduling, Authorization teams, and Clinical operations.
- Identify and remove barriers that impact referrals (delays, documentation gaps, etc.).
- Build workflows that ensure no referral falls through the cracks.
- Lead service recovery efforts in escalated patient or provider partner concerns.
- Monitor referral pipeline performance and conversion metrics.
- Use CRM / reporting tools to track referral trends, identify leakage or stalled referrals, drive accountability across the team, and translate data into an actionable team strategy.
- Provide real-time market feedback (provider sentiment, competitors, barriers).
- Partner on new market launches and service line expansion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
