Customer Liaison Manager

Adtran • Huntsville, AL

6d

About The Position

Customer Liaison Manager will drive the overall effective management of order execution from quote to cash. This includes involvement in presales strategy planning sessions to ensure commercial and operational readiness. The Customer Liaison Manager is fully responsible for all tactical and operational activities within the customer base with the goal of enhancing the customer experience and increasing the capacity of sales to win more business.

Requirements

• Demonstrates Customer Operations/Order Management skills including 5+ years of relevant experience in the Telecom business sector
• Efficient with SAP, SalesForce.com, Microsoft Excel (specifically Word and PowerPoint)
• Solid understanding of order management processes
• Strong customer service skills with the ability to multi-task and drive issues to resolution
• Able to interact with a diverse group of technical and non-technical individuals
• Able to maintain stable performance and daily workflow management under pressure
• Strong organizational and communication skills
• Always looking for opportunities of improvement.

Nice To Haves

• Bachelor’s Degree in Business Administration or equivalent experience
• Excellent interpersonal skills
• Strives for continuous improvement

Responsibilities

• Receipt track all customer and internal orders
• Ensure all Commercial Validation requirements are met before order acceptance
• Enter and acknowledge orders
• Execute all change orders
• Manage on-time delivery of orders
• Inter-departmental liaison to ensure order specifics are folllowed
• Resolve incoming invoicing claims
• Seek and understand current fiscal practices
• Work with Sales and Commercial Management to ensure that new terms and conditions will support expected contract performance
• Develop and implement strategic supply chain initiatives that will improve the “ease of doing business” with our customers
• Serve as point of contact for customers (Procurements/Purchasing organizations) and for Supply Management and other task forces
• Serve as single point of contact in Customer Operations to provide multi-product supply chain support to the customer
• Manage customer escalations in line with Partners/customer/Account team requirements
• Drive revenue by assisting account teams to maximize customer opportunities
• Provide feedback to Sales team
• Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams/Adtran's objectives and strategies
• Assist with Sales force issues around accounts, quotes and price lists
• Maximize profitability by addressing process issues that directly affect our ability to maximize orders, revenue and cash
• Coordination with SBM team on opportunities/quotes
• Coordination of international shipments
• Enter acknowledgements, forecasts, ASN’s into customer portals
• Other duties as required

Benefits

• Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market.
• Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business.
• Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere.
• At Adtran, we believe in our people.
• With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do.
• Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree