Provider Enrollment Supervisor - Remote US

Gainwell Technologies LLC•Any city, OH

5d•$48,400 - $69,200•Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Your role in our mission is to assist less experienced service center representatives resolve complex customer questions, research complex customer inquiries and respond to appropriate parties in a timely manner. You will inform staff of service level issues and escalate issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience. You will assist with establishing and obtaining goals for acceptable performance in accordance with client service agreements. You will provide occasional phone coverage when required and interface with team members, management, and customers in reference to customer service issues. You will review client reports on a weekly basis to ensure data integrity; prepare and submit reports to management. You will supervise daily transactions to ensure policy and procedures are in accordance with service level agreement. You will assist supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff. You will recommend and/or initiate the selection and hiring of employees. You will train and evaluate employees to enhance their performance, development, and work product. You will address performance issues and make recommendations for personnel actions. You will make recommendations for salary increases, transfers and terminations to manager.

Requirements

Bachelor's degree or equivalent combination of education and experience
Six or more years of customer service experience
Two or more years of leadership experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with help desk software

Nice To Haves

Bachelor's degree in business management or related field preferred
Good business and analytical problem solving skills
Strong communication skills
Ability to work independently
Ability to follow oral and written directions

Responsibilities

Assists less experienced service center representatives resolve complex customer questions.
Researches complex customer inquiries and responds to appropriate parties in a timely manner.
Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience.
Assists with establishing and obtaining goals for acceptable performance in accordance with client service agreements.
Provide occasional phone coverage when required.
Interfaces with team members, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement.
Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Recommends and/or initiates the selection and hiring of employees.
Trains and evaluates employees to enhance their performance, development, and work product.
Addresses performance issues and makes recommendations for personnel actions.
Makes recommendations for salary increases, transfers and terminations to manager.