Provider Enrollment Agent Remote US
About The Position
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Your role in our mission: Process cases submitted by providers for enrollment into the program. Review and process requests submitted by providers to update their information. Communicate with providers through email and internal software systems, with occasional phone communication as needed. Collaborate closely with team members to move provider requests through various stages of processing and quality assurance reviews. Deliver exceptional customer service internally, to providers, and to clients. What we're looking for: Customer service experience is preferred, but not required. A background in credentialing is considered a plus, but is not required. Experience working with provider offices or healthcare institutions is highly desirable, but not required. Kindness, empathy, collaboration, and teamwork are essential to our culture and the work we do. What you should expect in this role: Shifts are scheduled between 5:00 AM and 8:00 PM EST. Employees will have the option to work either four 10-hour shifts or an 8-hour shift within those operating hours. #LI-LS2 #LI-REMOTE
Requirements
- Kindness, empathy, collaboration, and teamwork are essential to our culture and the work we do.
Nice To Haves
- Customer service experience is preferred, but not required.
- A background in credentialing is considered a plus, but is not required.
- Experience working with provider offices or healthcare institutions is highly desirable, but not required.
Responsibilities
- Process cases submitted by providers for enrollment into the program.
- Review and process requests submitted by providers to update their information.
- Communicate with providers through email and internal software systems, with occasional phone communication as needed.
- Collaborate closely with team members to move provider requests through various stages of processing and quality assurance reviews.
- Deliver exceptional customer service internally, to providers, and to clients.
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
