Provider Enrollment Specialist - Montgomery, AL (Onsite)

Gainwell Technologies LLC•Montgomery, AL

1d•$27,200 - $38,900•Onsite

About The Position

As a Provider Enrollment Specialist - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

Requirements

2 or more years of customer service experience in any industry; call center experience is a plus
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong written and oral communication skills to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Nice To Haves

call center experience is a plus

Responsibilities

Process provider enrollment applications, re-enrollment forms, and related correspondence with a high degree of accuracy.
Verify provider documentation and enrollment data to ensure compliance with organizational and regulatory requirements.
Maintain provider records through data entry, document management, and records retention activities.
Prepare routine correspondence regarding provider enrollment, revalidation, and maintenance requests.
Compile enrollment statistics and generated reports to support operational tracking and management decisions.
Conduct provider outreach and handle inbound/outbound calls related to enrollment, revalidation, and provider maintenance activities.
Research and resolve provider enrollment discrepancies by reviewing documentation and updating records as needed.
Support administrative operations by performing general clerical duties and completing special projects as assigned.
Maintain confidentiality of provider information while ensuring accurate and timely processing of enrollment activities.
Collaborate with internal departments and providers to facilitate smooth enrollment and credentialing processes.