Provider Engagement Specialist

Cayuga Health System•City of Ithaca, NY

6d•Onsite

About The Position

The Provider Engagement Specialist will work closely with all providers working at a Centralus Health location, during their onboarding, training and off-boarding phases. The Specialist will manage the full provider onboarding experience to ensure a seamless transition for all groups involved.

Requirements

Associate's Degree
2+ years of project management, administrative support experience, or similar

Nice To Haves

Bachelor's degree
Experience in Health care
Knowledge in JIRA project management system

Responsibilities

Works closely with recruiting and operational leaders to create a smooth transition from the recruitment and contracting phase to the onboarding phase.
Collaborates with operational leaders, practice managers and support departments (e.g., Human Resources, Finance, Information Technology, Facilities) to ensure a successful and timely onboarding experience.
Work closely with Provider Recruitment to maintain a high-touch experience, building strong relationships for all incoming providers.
Develops and maintains onboarding timelines, onboarding notes and spreadsheets related to provider onboarding and any provider related efforts.
Provides direction and necessary updates to internal teams of any potential delays or problems.
Collaborates with operational leads to develop first-week itinerary for provider.
Manages provider onsite orientation and necessary training needs.
Researches issues related to onboarding or workflows and provides feedback/recommendations to management for review.
Maintain provider rosters and license/documentation information and deadlines for the organization.
Assist in coordination of provider offboarding process including patient notifications and internal team notifications.
Manage department invoice process including reconciliation of any provider-related invoices; collaborate with accounts payable for vendor payments.
Other responsibilities/special projects as needed.