Provider Engagement Manager, Office of Substance Use Care

City of New York • New York, NY

37d • $98,159 - $112,883 • Hybrid

About The Position

Within the Bureau of Alcohol and Drug Use (BADU), the Office of Substance Use Care supports and promotes a continuum of prevention and care, grounded in harm reduction and other evidence-based, best practices, to address drug and alcohol use for all New Yorkers. The office strives to strengthen the availability and access to a true continuum of care, encompassing prevention, harm reduction, treatment, recovery, and whole-person health for people who use drugs and alcohol. This is achieved through technical assistance, fostering connections and sharing resources between and among providers, embedding equity, exploring innovative program models, promoting workforce development and sustainability, and advocating for policy change.

Requirements

• A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.
• Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Nice To Haves

• Extensive knowledge and experience engaging community-based, service providers
• Extensive knowledge of and experience with New York City’s substance use service systems
• Proven track record of building supportive, cohesive, and productive relationships between different units/teams
• Ability to work effectively with a diverse team and remain highly organized
• Ability to work with others equitably and inclusively
• Highly developed project management, analytical, and problem-solving skills
• Strong managerial skills
• Ability both to understand and explain quantitative and qualitative data
• Robust knowledge of public policies, regulations, and guidance pertaining to substance use service provision
• Ability to evaluate methods, procedures, and data obtained from scientific investigation.
• Ability to study and evaluate literature in the scientific field of specialization. Skilled in writing papers on research results or findings for publication.
• Proficiency in Microsoft Office (including PowerPoint)

Responsibilities

• Provide leadership and guidance within BADU to maximize referral pathways and meaningful programmatic connections between and among contracted providers in their service provision to people who use drugs and alcohol.
• Oversee the process and maintenance of all BADU contracted providers being included within the NYC Health Department’s Partners Connect data management and application system by interfacing with the divisional partners.
• Identify, promote, and strengthen new and existing referral pathways between these providers by conducting gap analysis and problem-solving for any emerging barriers and leveraging our knowledge of external partnerships between such providers.
• Conduct assessments and data collection on the impact of these efforts and report out on these results.
• Maintain engagement, monitor, and analyze the progress of contracted providers’ development of low threshold service provision and wide availability of service access by assessing providers’ participation in training and technical assistance provided by BADU’s contracted research partner/evaluator, learning communities, Quality Improvement projects, and their adopting best and innovative practices reflected in their policies and service provision.
• Collaborate with BADU staff to promote outreach and conduct visits in the community to providers and other social service providers (e.g. Department of Homeless Services (DHS) providers, supportive housing providers) that serve people who use drugs and alcohol in order to increase utilization and connections to providers across the substance use continuum of care.
• Oversee the coordination of reporting associated data from the Office on providers’ progress in providing greater access to substance use care by working with BADU staff to share relevant data, best practices, and other information with community providers and other city agencies to foster collaboration and improve access across the continuum of care for New Yorkers with complex needs, and collaborate on writing up results in reports or developing manuscripts, as needed.
• Consult with and support Office staff in the development of provider-facing materials, presentations, learning communities and/or other provider convenings.
• Provide shared supervision to the Provider Engagement Evaluation Analyst in their assistance executing the above with focus on collecting and analyzing data, and reporting out on impact.
• Other duties or tasks may be assigned on an as-needed basis.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager