Provider Engagement and Outreach Coordinator

First 5 Alameda County • Alameda, CA

2d • Hybrid

About The Position

The Provider Engagement & Outreach Coordinator supports countywide efforts to lead countywide outreach, partnership development, and referral system strengthening efforts connecting providers, Managed Care Plans (MCPs) and Help Me Grow Alameda County (HMG). This role will focus on building and sustaining strong referral pathways and cross-system coordination to ensure that young children and their families, particularly Medi-Cal eligible children and those with complex social or medical needs, are connected to timely developmental supports, care management services, and community-based resources. This is a highly collaborative, project-based role well-suited for someone who enjoys coordinating complex initiatives, working across disciplines, and supporting system improvements that advance equity and early childhood outcomes.

Requirements

• Three (3) years of increasingly responsible experience in quality improvement or outreach programs and/or relevant pediatric, early intervention, or early childhood roles, supplemented by college level coursework or training in social work, public health, social services, or a closely related field.
• Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard.
• Knowledge of: Healthcare system and practices and principles related to healthcare quality improvement.
• The community insured by Medi-Cal/Medicaid in Alameda County and the challenges and opportunities for the healthcare community in serving them.
• Child development, developmental screening, early identification and/or intervention
• Applicable federal and state laws, rules and regulations related to Medi-Cal/Medicaid, Enhanced Care Management, and CalAIM.
• Early childhood and early intervention systems and services; prefer knowledge of Alameda County services
• Experience working with or alongside electronic health records (EHRs) or referral platforms (e.g., EPIC, OCHIN, FindHelp, RedCap, DMS systems).
• Ability to understand and document clinical and administrative workflows and translate them into actionable implementation steps.
• Comfort supporting technology change management in provider settings.
• Quality improvement coaching methodology.
• Principles and practices of planning and project management.
• Adult learning styles and proven strategies.
• Principles and practices of contract management.
• Supporting multi language learners, family engagement and partnership, and anti-bias and anti-racist education.
• Operations and services provided within assigned program area, as well as its stated mission, scope, and priorities.
• Socioeconomic, demographics, and other environmental considerations specific to program participants and target populations.
• Modern practices, procedures, research, and best practices specific to the assigned program and its goals.
• Methods of preparing, processing, and maintaining records, reports, forms, and other documents and correspondence.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
• Agency and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Ability to: Establish and maintain effective, collaborative working relationships with a wide range of professionals including but not limited to: F5AC staff, partnering agencies, community partners and healthcare providers
• Understand and meet a clinic or provider where they are in their quality improvement process and provide strength-based coaching support to encourage continued program improvement.
• Conduct technical and administrative analysis on programs and services to identify and recommend changes and improvements based on program goals, guidelines, and respective experience.
• Coordinate and/or provide presentations to diverse audiences.
• Facilitate group meetings effectively.
• Effectively represent the program and agency in meetings
• Plan, monitor and evaluate program and service delivery.
• Perform and maintain data collection and reporting processes.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Effectively represent the department and the Agency in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Prepare clear and concise correspondence, documentation, and other written materials.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Observes and complies with all Agency and mandated safety rules, regulations, and protocols.

Nice To Haves

• Prefer knowledge of Alameda County services

Responsibilities

• Design and implement engagement strategies to build collaborative relationships with pediatric providers, Managed Care Plans, community-based organizations, and other child-serving partners.
• Conduct outreach to pediatric primary care and other sites to strengthen referral partnerships with Help Me Grow (for Community Health Worker and Enhanced Care Management services).
• Establish and formalize referral pathways between pediatric practices, MCPs, and Help Me Grow Alameda County to improve continuity of care and warm handoffs into appropriate services.
• Support implementation and optimization of electronic developmental screening and referral workflows within clinical systems (e.g., EPIC, OCHIN, FindHelp, DMS platforms).
• Conduct targeted outreach to identify and support enrollment of children with complex social and medical needs into appropriate care coordination services.
• Identify barriers to referral and service access and develop strategies to improve cross-system communication and coordination.
• Develop and maintain tracking systems to monitor outreach activities, referral trends, and partnership engagement.
• Summarize outreach and referral data to inform engagement strategies, reporting, and system improvements.
• Represent Help Me Grow Alameda County at community events, convenings, and cross-sector meetings throughout Alameda County to strengthen provider relationships and promote program awareness, often occurring on weekends and evenings.
• Support data collection, tracking, and reporting related to screening and referral outcomes.
• Assist in evaluating pilot projects and summarizing findings to inform scale-up.
• Develops written communications (e.g., mass emails, newsletters) to inform partner agencies about program changes and updates, professional development opportunities, and other relevant State and County information and opportunities.
• Collaborates with other staff, partners, and subject matter experts as needed to ensure successful implementation of training, outreach, and support, and coordinates activities with existing provider outreach efforts.
• Attends and participates in various meetings and in-services as assigned; presents information and materials related to assigned program and other assigned activities; provides recommendations to program managers concerning methods and strategies for enhancing processes; stays abreast of Agency reporting requirements, regulations, and processes.
• Learns and applies emerging technologies, as necessary, to perform duties in an efficient, organized, and timely manner.

Benefits

• Medical, Dental, & Vision Coverage
• $1,500 credit per year to spend on benefits
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Employer Paid & Voluntary Life & AD&D Insurance
• Long-Term Disability Insurance
• Retirement Plans including the ACERA Pension Plan
• Commuter Benefits
• Employee Assistance Plan
• paid vacation
• paid time off
• sick time
• 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree