Protective Security Manager

HSBC Global Services Limited • New York, NY

8d • Hybrid

About The Position

Security Manager respond to incidents involving criminal/terrorist activity, demonstrations/civil unrest as directed and in liaison with the rest of the Protective Security (PS) team manage any such incidents at a local level to contain and minimize impact on the safety of staff, customers and the security of the bank’s assets.

As our Protective Security Manager, you will:

Provide security and safety support, guidance and advisory services to the Wealth Center Network, Commercial Centers and HSBC Head Offices, ensuring alignment with regional/global standards
Conduct security reviews of wealth centers, office buildings and data centers to confirm maintenance, implementation and compliance with HSBC standards, including heightened-risk periods (e.g., refurbishments)
Complete/oversee Protective Security Risk Assessments and Security Surveys, acting as a first line of defense to ensure appropriate physical/electronic controls protect staff, customers and assets
Analyze site risk profiles, apply judgement to prioritize higher-risk locations for more frequent review, and assess/approve requests for dispensations to procedures
Produce clear risk reports outlining vulnerabilities, operational impacts and cost-effective mitigation recommendations
Monitor criminal/terrorism trends and emerging security technologies; share intelligence and recommendations with key stakeholders to ensure mitigations and training remain fit for purpose
Deliver security awareness programs (e.g., Personal Safety & Security) across the US estate, including tailored training for “at risk” activities such as refurbishments and business-continuity scenarios
Plan and coordinate training volumes with Local Directors/management and promote ongoing adherence to procedures through site visits and staff engagement
Manage incident administration and assurance activities: support witness statements/court needs, oversee false alarm management and trend monitoring with the US Security Control Room, and maintain accurate central records and reports for control monitoring, audits and regulatory expectations

Requirements

• Experience within a retail security environment and depth knowledge of the Banks operational procedures particularly in relation to Protective Security requirements
• Spanish language skills (verbal & written) and strong interpersonal, influencing and communication skills including both verbal and written with the ability to persuade Senior Management of the course of action to be taken to counter perceived risks
• The ability to make live risk assessments and evaluate solutions on own initiative within tight timescales
• Computer skills to include MS Word, MS Excel and MS PowerPoint
• Track record of delivering projects or assignments in tight timeframes with minimal supervision
• Technical knowledge in relation to physical security standards, electronic security systems and peripheral components
• Conveniently located to cover wealth centers and Head Office buildings within geographic patch
• Willingness to travel within the US at short notice for incident response and clean driving license

Nice To Haves

• Degree level education and/or previous experience as a bank retail manager would be an advantage

Responsibilities

• Provide security and safety support, guidance and advisory services to the Wealth Center Network, Commercial Centers and HSBC Head Offices, ensuring alignment with regional/global standards
• Conduct security reviews of wealth centers, office buildings and data centers to confirm maintenance, implementation and compliance with HSBC standards, including heightened-risk periods (e.g., refurbishments)
• Complete/oversee Protective Security Risk Assessments and Security Surveys, acting as a first line of defense to ensure appropriate physical/electronic controls protect staff, customers and assets
• Analyze site risk profiles, apply judgement to prioritize higher-risk locations for more frequent review, and assess/approve requests for dispensations to procedures
• Produce clear risk reports outlining vulnerabilities, operational impacts and cost-effective mitigation recommendations
• Monitor criminal/terrorism trends and emerging security technologies; share intelligence and recommendations with key stakeholders to ensure mitigations and training remain fit for purpose
• Deliver security awareness programs (e.g., Personal Safety & Security) across the US estate, including tailored training for “at risk” activities such as refurbishments and business-continuity scenarios
• Plan and coordinate training volumes with Local Directors/management and promote ongoing adherence to procedures through site visits and staff engagement
• Manage incident administration and assurance activities: support witness statements/court needs, oversee false alarm management and trend monitoring with the US Security Control Room, and maintain accurate central records and reports for control monitoring, audits and regulatory expectations

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree