Protective Operations Manager

Crisis24•Miami, FL

1d•$135,000 - $145,000

About The Position

The Executive Protection Operations Manager supports the Sr. Manager, Executive Protection in the day-to-day coordination, administration, and expansion of the Executive Protection Program. This role serves as a central operational partner responsible for vendor management, administrative oversight, and operational logistics supporting executive protection activities across the organization. The Operations Manager ensures continuity of operations by coordinating personnel, travel logistics, and protective resources while supporting the continued growth of executive protection services for executive leadership.

Requirements

Either bachelor's degree or equivalent military experience
Strong understanding and direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
Excellent communication, decision-making, and leadership skills
5-7+ years of experience in security operations, intelligence analysis, or emergency response (Extensive EP experience required)
2-4+ years in a supervisory or managerial role
Strong Admin experience.
Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools
Must be willing to sign an NDA and maintain strict confidentiality
Must be able to communicate effectively, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Must be able to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
A demonstrated history of effective conflict resolution skills
Ability to attend training events that fall outside normal work hours
Ability to work night shifts
With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions
Must undergo and meet company standards for background and reference checks, and drug tests if required
Ability to handle multiple tasks concurrently
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
Frequent sitting and/or standing

Responsibilities

Serving as the primary point of contact between clients, vendors, and other teams
Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow
Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally
Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries
Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles
Answering phone calls and disseminating the information to relevant parties
Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation
Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations
Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements
Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation
Ensuring compliance with safety standards, operational directives, and national and regional regulations
Resolving operational issues, client concerns, and service satisfaction matters
Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams
Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel
Exposure to sensitive and confidential information
Regular computer usage
Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.