Protective Services Manager

Allied Universal • New York, NY

2d • Onsite

About The Position

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Protective Services Manager. The Protective Services Manager is responsible for ensuring smooth operation of services and processes for clients located in New York City and North America. The Protective Services Manager will have direct communication and interaction with the client in regard to all services and employees on the team. The Manager will report to the client office and manage a team of Executive Protection operatives.

Requirements

• Bachelor’s Degree in criminal justice, security management, or a related field
• Cardiopulmonary resuscitation (CPR) Certification
• Valid driver's license if driving a company or customer-owned vehicle
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of seven (7) years of full-time executive protection experience in a dynamic program (embedded program experience preferred)
• Relevant security and/or close protection management experience to include government, law enforcement, military and/or private security
• Deep understanding of protection operations including residential security and executive security driving
• Flexibility for short notice travel requests, domestic and international
• Excellent communications skills, both oral and written
• Demonstrate proficiency with conflict resolution techniques
• Ability to collaborate with other departments to fulfill business needs
• Ability to evaluate program effectiveness and ensure operation efficiency and quality control

Nice To Haves

• Advanced medical training

Responsibilities

• Quality control of all services associated with the account
• Constant innovation to improve all aspects of service delivery to stakeholders
• Management and supervision of all staff and teams servicing the principal and/or client
• Operations strategy, procedural development, supervision, and enforcement
• Security operations management supervision and deployment
• Coordination of priority intelligence requirements to influence and support field operations
• Ensure agent and team training requirements are met, to include identification of new training needs and opportunities.
• Record keeping, data management and reporting
• Development and delivery of Quarterly Business Reviews (QBR)
• Development of job descriptions, coordination with recruiting, interviewing, and onboarding
• Employee performance evaluation, documentation, corrective action plans and as necessary, terminations
• Billing and invoice supervision
• Forecasting and budget management
• Timecard, expense, and allocation management

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager