Protection Officer (Security Operations Specialist)
About The Position
Under the direct supervision of the National Gallery of Canada’s Duty Officer, you will be responsible for monitoring and operating centralized Fire, HVAC, CCTV, and Security systems in a dedicated Security Operations Centre (SOC). You will initiate and coordinate appropriate emergency response, and control all security communications, including multiple radio channels, Email, MS Teams, intercoms, and telephones. While not on duty in the SOC, you will conduct patrols of on and off-site storage locations, initiate investigations, inspections, write incident reports, and provide emergency response while not posted in the SOC. You will also be involved with security functions during various Special Events and VIP functions. The National Gallery uses a hybrid security force with a core in-house Protection Services team and a separate contract guard force. We are a client-facing institution, and you will be actively interacting with the public to resolve and de-escalate potential issues.
Requirements
- Post-secondary diploma/degree in a security related field; or an acceptable combination of education, experience, and training.
- Current Standard First Aid with CPR/AED Level C.
- Valid driver’s license & driving record in good standing (proof will be required on the hiring date).
- At least 12 months of experience as a security professional or in a relevant field (law enforcement, military, 911, emergency operations centre).
- Experience in customer service, de-escalation protocols, and dealing with difficult situations.
- Knowledge of public safety, security procedures, and emergency protocols.
- Excellent verbal and written communication skills in both official languages (BBB level).
- Sound judgement, de-escalation, and decision-making skills under pressure.
- Must meet the bilingual requirement to be invited to the interview process.
- Must have a valid drivers’ license, and current Standard First Aid with CPR/AED Level C.
Nice To Haves
- Experience working in a Security Operations Centre or in an investigative role would be an asset.
Responsibilities
- Monitoring and operating centralized Fire, HVAC, CCTV, and Security systems in a dedicated Security Operations Centre (SOC).
- Initiating and coordinating appropriate emergency response.
- Controlling all security communications, including multiple radio channels, Email, MS Teams, intercoms, and telephones.
- Conducting patrols of on and off-site storage locations.
- Initiating investigations and inspections.
- Writing incident reports.
- Providing emergency response while not posted in the SOC.
- Being involved with security functions during various Special Events and VIP functions.
- Actively interacting with the public to resolve and de-escalate potential issues.
Benefits
- Public Service Health Care Plan.
- Employee and Family Assistance Program.
- Red Cross First Responder Training.
- Mental Health First Aid Training.
- Up to $300 re-imbursement every two years towards CSA approved protective footwear.
- Free parking in an on-site underground garage.
- Easy access by public transit to the Gallery, downtown Ottawa.
- Secure on-site indoor bicycle storage.
- Staff showers and change rooms.
- On-site staff discounts at the Boutique, Coffee Shop, and National Gallery of Canada Cafeteria.
- Free admission to the National Gallery Collection and Special Exhibitions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
