Prosthetic Representative

Veterans Health Administration • Orlando, FL

4d • Hybrid

About The Position

The Prosthetic Representative independently performs technical, administrative, analytical, programmatic, and prosthetic-related assignments to support the Prosthetic and Sensory Aids Service (PSAS) and its short- and long-term goals. The role works directly with Veterans and clinical teams on benefit applications and questions, advises treatment teams on prescriptions, and provides technical guidance and coordination for complex medical and rehabilitative equipment, services, and benefits needs.

The representative participates in local and national committees, workgroups, and teams; shares findings and recommendations with PSAS senior staff; researches practices at other VA facilities; and conducts visits to Veterans Integrated Service Networks (VISNs) and VA locations to review and report on practices. The role develops and implements local policies and procedures consistent with national guidance, tracks accreditation and regulatory requirements, and provides subject-matter expertise on healthcare and technology developments.

The position includes training and guidance on administrative functions such as statistics, data analysis, budgeting, contracting, procurement, inventory, human resources, logistics, equipment, and supplies. It oversees prosthetic, orthotic, and optical laboratory operations, including restorations; prepares and authorizes purchase orders; manages and monitors contracts; tracks requests and procurement timelines; and coordinates with vendors, contractors, healthcare workers, and Supply Chain. The representative also monitors compliance reports and metrics, develops quality-assurance monitoring tools, supports budget and cost-containment planning, authorizes benefit payments and reimbursements, and keeps the supervisor informed through regular status reports.

Requirements

• U.S. citizenship, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• Meet at least one basic qualification pathway: one year of creditable experience demonstrating the listed knowledge and abilities; a bachelor's degree plus at least 24 semester hours in related coursework; or an equivalent combination of education and experience. Grandfathering may apply to qualifying current VHA employees.
• For the experience pathway, knowledge of basic anatomy and medical terminology and accounting methods; ability to research, analyze, comprehend, and apply decisions; basic inventory management knowledge; computer software skills for word processing, spreadsheets, and databases; and ability to work independently and as part of a team.
• GS-7 qualification: one year of creditable experience equivalent to GS-5, plus the specified KSAs concerning purchasing processes and regulations, coordination of DME requests, liaison work with providers, patients, caregivers, and vendors, and monitoring contractor and vendor compliance.
• GS-9 qualification: one year of creditable experience equivalent to GS-7, or qualifying graduate education equivalent to two full years of progressively higher-level graduate study or a master's or equivalent degree plus at least 24 semester hours in related coursework; plus the specified KSAs concerning trend analysis, prioritization and timeliness, explaining benefit options, applying and educating others on directives and policies, and working with clinical teams on prosthetic recommendations.
• GS-11 qualification: one year of creditable experience equivalent to GS-9, plus the specified KSAs concerning independent prioritization and problem-solving, coordinating team activities and workload, effective oral and written communication, staff development and strategic planning, resolving informal employee concerns, and knowledge of rehabilitation goals and specialized program requirements.
• Applicants relying on foreign education must provide the required credential evaluation or Certificate of Foreign Equivalency and transcript.
• Must complete a background/security investigation, online onboarding, acceptable identification and application requirements, and a pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is required for VA healthcare personnel.
• Must serve a one- or two-year trial period, subject to evaluation and written certification for continued employment.
• Pre-placement and periodic physical examinations are required for this hybrid occupation.

Responsibilities

• Assist Veterans and clinical teams with applications and questions about benefit programs.
• Recommend prescription development to treatment teams and provide technical assistance and guidance for planning and coordinating equipment, services, and benefits for complex medical and rehabilitative needs.
• Represent VHA and PSAS on local and national committees, workgroups, and teams; communicate outcomes and recommendations to PSAS senior staff.
• Research best practices at other VHA facilities, conduct visits to VISNs and VHA locations, analyze findings, and report them to the supervisor.
• Draft, develop, and implement local policies, directives, and procedures consistent with national policies and programs; submit documents and recommendations to the supervisor for final approval.
• Maintain awareness of requirements from VA, VHA, PSAS, The Joint Commission, CARF, and ABC; monitor healthcare industry issues and technological advances and provide subject-matter expertise as needed.
• Perform prosthetic representative, technical, programmatic, and administrative duties independently.
• Provide training, advice, and guidance on statistics, data analysis, budgeting, contracting, procurement, inventory management, human resources, logistics and space, equipment, and supplies.
• Oversee prosthetic, orthotic, and optical laboratory operations, including restoration activities.
• Prepare and authorize purchase orders for prosthetic and orthotic devices and perform contracting and procurement assignments independently.
• Monitor requests to ensure items and services are completed and received within established timeframes; coordinate procurement status and needs with contractors, vendors, and healthcare workers.
• Manage and oversee contracts, monitor compliance with statements of work, and receive, analyze, and complete requests for prosthetic equipment and services.
• Monitor PSAS compliance reports, delayed orders, aged credit card transactions, compliance metrics, and scorecards; develop quality-assurance monitoring tools.
• Collaborate with the supervisor and senior staff on budget estimates, cost-containment measures, benefit payments, and reimbursements.
• Procure supplies and equipment, coordinate prosthetic inventory oversight with Supply Chain, and refer Veterans to appropriate clinical areas for evaluation with guidance from the supervisor and senior staff.
• Prepare regular detailed status reports and keep the supervisor informed of procurement updates and issues.
• Ensure compliance with VA, VHA, and PSAS procurement procedures.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility.
• Potential credit toward annual leave accrual based on prior federal employment or military service, if requested and approved before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed