Prosthetic Representative

Veterans Health Administration • Tomah, WI

5d • Onsite

About The Position

This entry-level trainee position is within the Department of Veterans Affairs, Veterans Health Administration, Tomah VA Medical Center’s Prosthetic and Sensory Aids Service (PSAS). The service supports Veterans’ health and independence across inpatient, outpatient, and other care settings. The trainee performs technical, administrative, and analytical prosthetics assignments under the guidance of a supervisor and senior PSAS staff, receiving formal and informal training across the range of Prosthetic Representative duties.

Assignments include procurement and contracting, processing requests for prosthetic equipment and services, inventory oversight, coding, eligibility and benefits support, and coordination with Veterans, clinicians, vendors, contractors, and other staff. The position also supports Home O2 program processing, reviews prosthetics data, helps draft routine correspondence, and participates in home and vendor visits with senior staff. The full performance level is GS-11; applicants may be selected at GS-5 through GS-11.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Proficiency in spoken and written English.
• Meet the basic qualification requirement through one of the stated pathways: one year of qualifying experience; a bachelor’s degree plus at least 24 semester hours of related coursework; or an equivalent combination of qualifying education and experience. A grandfathering provision may apply to eligible current VHA employees.
• For the experience pathway, qualifying experience must demonstrate knowledge of basic anatomy and medical terminology, accounting methods, research and analysis, inventory management, computer software for word processing, spreadsheets and databases, and the ability to work independently and as part of a team.
• Meet the applicable grade-level requirements. GS-7 and GS-11 require at least one year of qualifying experience at the next lower grade, with the specified knowledge, skills, and abilities; GS-9 may also qualify through the stated graduate education pathway and related coursework.
• Register for Selective Service if applicable to male applicants born after December 31, 1959.
• Complete a background/security investigation, required online onboarding, application requirements, and pre-employment identification requirements.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one- or two-year trial period, with continued employment subject to written certification that it advances the public interest.
• Use only education or degrees recognized by the U.S. Department of Education from accredited institutions; foreign education must meet the stated equivalency documentation requirements.

Nice To Haves

• Knowledge of EHR and Prosthetics Consults.

Responsibilities

• Perform technical, administrative, and analytical prosthetics assignments as a basic trainee, working with a supervisor and senior PSAS staff.
• Complete procurement and contracting assignments, including preparing and authorizing purchase orders and communicating with contractors, vendors, and health care workers about procurement needs.
• Monitor contracts for compliance with statements of work and process requests for prosthetic equipment and services under close guidance.
• Procure materials, supplies, and equipment; work with Supply Chain on oversight of prosthetic service inventories.
• Refer Veterans to appropriate clinical areas for evaluation with guidance from supervisors and senior staff.
• Identify and select National CMS/Health Care Procedural Coding System (HCPCS) codes and ensure codes are entered for items purchased or billed.
• Research, analyze, and resolve routine prosthetic issues; review and apply laws concerning benefits available to disabled patients.
• Maintain awareness of medical and psychological issues related to prosthetic-device use and knowledge of device fabrication and fitting.
• Assist in drafting responses to policy and routine inquiries, including those related to contractors, the Home O2 program, and implementation of local and national guidelines.
• Review Veterans’ medical and administrative files, interview Veterans to determine eligibility, inspect prosthetic equipment or appliances, schedule patients, and provide documentation needed to obtain devices.
• Participate in home and vendor visits with a supervisor or senior Prosthetic Representative to authorize benefit payments, reimbursement, and contract compliance.
• Process and authorize monthly Home O2 program services and payments under senior staff or supervisor guidance.
• Review, monitor, analyze, and evaluate prosthetics data in databases, seeking staff guidance as needed.

Benefits

• Federal employee benefits package for eligible employees; specific benefits depend on position type and eligibility.
• Potential credit toward annual leave accrual based on prior federal work or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level