ProServe Solutions Engineer

SewerAI Corporation

7d • $90,000 - $120,000

About The Position

SewerAI is seeking a domain-first Professional Services Engineer with sewer-inspection field expertise to join their growing team. This role focuses on technical delivery and customer engagement, managing the entire lifecycle from discovery calls to data migration and CMMS integration. The engineer will become the trusted technical point of contact for customers, working with cities and utilities to solve complex data problems using AI-assisted tooling and the SewerAI API. This is not a traditional software engineering role, but requires fluency in CCTV inspection, NASSCO standards, and inspection data quality, with a willingness to learn scripting, mapping, and data transformation.

Requirements

• No CS degree or software-engineering background required — this is a domain-first hire.
• Hands-on field experience in sewer or wastewater inspection (CCTV, SSES, or similar programs).
• Direct experience with inspection data and submittals — coding, QAQC, exports, or data management — for a contractor, utility, or engineering firm.
• Fluency with NASSCO standards; PACP/LACP/MACP certification preferred, or the background to certify quickly.
• Customer-facing confidence — comfortable running a discovery call with a city's operations or IT team and keeping it on track.
• Strong ownership and follow-through; able to manage ambiguity and changing customer environments without losing momentum.
• Practical communicator who translates technical topics into plain language for non-technical stakeholders.
• Genuine curiosity about messy, real-world data problems and willingness to learn AI-assisted scripting, ETL work, and API tooling without an engineering background.
• Exceptional attention to detail, particularly around data quality validation and NASSCO coding standards.

Nice To Haves

• Prior contractor, utility, or engineering-consulting background.
• Any exposure to scripting, SQL, or data tooling, even at a hobby level.

Responsibilities

• Own the full engagement lifecycle — from technical discovery through scoping, ETL execution, and delivery — as the single accountable owner on each customer account.
• Run discovery and intake calls with city operations and IT teams; produce Scoping Summaries that translate field realities into clear technical requirements.
• Lead weekly customer check-ins, keeping engagements on track and resolving issues before they escalate.
• Serve as the primary technical point of contact for your accounts, building trusted relationships with utility and contractor stakeholders.
• Execute legacy data migrations into Pioneer, validating inspection data quality at each stage of the process.
• Stand up and configure CMMS integrations (Cityworks, Cartegraph) against the SewerAI API.
• Use AI-assisted tooling and the ProServe CLI/SDK to script, map, and transform customer data — with support from Engineering where needed.
• Build reusable scripts and patterns over time that make the next engagement faster and more consistent.
• Apply NASSCO coding standards (PACP/LACP/MACP) to validate inspection data submitted by customers prior to migration.
• Identify and resolve data quality issues — coding errors, format mismatches, incomplete submittals — in collaboration with the customer and internal teams.
• Maintain thorough documentation of engagement activity, data decisions, and delivery outcomes.
• Partner with Technical Account Managers, Product, and Engineering to surface customer feedback, flag data edge cases, and continuously improve the ProServe delivery process.
• Contribute to the development of ProServe playbooks, intake templates, and QA standards as the team scales.

Benefits

• Medical, Dental, Vision, Basic Life, 401(k), and more
• Unlimited PTO
• Tools and resources to support success
• Competitive compensation with high-growth potential
• Equity opportunities available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed