Proposal Operations Manager

Amerihealth Caritas•,

2d•Remote

About The Position

Reporting to the Director, Proposal Strategy & Management, the Medicaid Proposal Operations Manager leads the end-to-end execution of Medicaid RFX responses (RFPs, RFIs, RFAs) across all lines of business. This role translates capture strategy into disciplined, compliant, and high-quality proposals that are compelling, accurate, and submission-ready. The Medicaid Proposal Operations Manager is highly visible and hands-on, serving as the central integrator across capture, solution design, writing, production, and implementation hand-off. It requires strong Medicaid expertise, exceptional communication skills, rigorous attention to detail, and the ability to lead complex, fast-paced efforts involving executive and cross-functional stakeholders.

Requirements

Bachelor’s degree or equivalent and relevant experience
At least five (5)+ years of proposal, capture, or complex program management experience in healthcare, preferably Medicaid managed care
Proven success leading cross-functional teams and owning end-to-end proposal outcomes
Strong Medicaid program knowledge
Exceptional written and verbal communication skills for diverse audiences
Demonstrated attention to detail, document control discipline, and compliance rigor
Advanced proficiency with Microsoft Office and collaboration/project management tools
Shipley proposal management training or certification
Experience leading large, multi-state Medicaid RFPs and managing concurrent RFXs
Familiarity with pre-RFX shaping and partnership strategies

Responsibilities

Own assigned Medicaid RFXs from kickoff through submission, orals/BAFOs, post-award debriefs, and commitment hand-off
Independently manage small to mid-sized procurements; co-lead large, multi-volume RFXs with the Director, Proposal Management
Develop and maintain proposal schedules, compliance matrices, decision logs, risk/issue logs, and traceability tools
Ensure alignment across strategy, solution design, pricing, and narrative throughout the proposal lifecycle
Proactively identify risks and escalate with clear options and recommendations
Lead efficient, decision-focused status and working meetings, often at high frequency during peak periods
Serve as the primary point of contact for proposal-related communications, ensuring clarity, consistency, and documentation
Coordinate and manage RFX Q&A, amendments, and addenda, translating impacts into clear, actionable guidance for stakeholders
Partner closely with executives, health plan leaders, SMEs, consultants, and functional teams to secure timely decisions and alignment
Conduct detailed RFX analysis covering submission requirements, mandatory forms, evaluation criteria, and scoring
Enforce disciplined compliance and quality processes, including Shipley-style color reviews, version control, and document standards
Ensure consistency and accuracy across all volumes, forms, and attachments, and capture all commitments for operational hand-off
Oversee electronic and/or physical production and submission, ensuring error-free, professional, and on-time delivery
Support or lead post-award debriefs, synthesizing feedback to strengthen proposal processes, tools, and templates aligned with best practices
Adjust work hours as needed to meet non-negotiable deadlines
Maintain composure and sound judgment under pressure while modeling realistic planning and healthy escalation practices