Property Tax Specialist

Fairstone Bank•Toronto, ON

12d•Hybrid

About The Position

The Property Tax Specialist will be responsible for responding to all property tax related inquires that are received from the Contact Centre and other internal teams such as Residential Underwriting and Mortgage Renewals. The Property Tax Specialist will also process and arrange payments with appropriate municipalities and ensure mortgage customers’ tax account are maintained in good standing. The Property Tax Specialist will communicate essential payment details to customers, adhering to company policies and customer service standards.

Requirements

Post-secondary degree or diploma in business or related discipline
Minimum 2 years of experience in the property tax industry or with a municipality
Solution-focused, takes initiative to work effectively within established guidelines
Strong organizational, follow-up, time-management, analysis and attention to detail
Strong interpersonal relationship building and listening skills
Proven ability to work both independently and collaboratively within a team environment
Fluently bilingual, effective written / verbal communication (both English and French), and professional maturity
Able to multi-task and flourish in a fast-paced, deadline-driven work environment
Solid knowledge of MS Office (especially Word/Excel) and other financial programs
Experienced in managing property tax payments and working directly with municipalities

Nice To Haves

University degree an asset
Additional relevant accreditation(s), certification(s) are strong assets: MTAP (Ontario Municipal Tax & Revenue Association)

Responsibilities

Responsible for the maintenance of mortgage customer tax accounts and the payment of property taxes within due dates for Home Trust's clients across Canada
Perform monthly review of mortgage accounts with a high deficit or a surplus in the tax account and action accordingly.
Perform yearly portfolio review of mortgage payment tax component and adjust the amount to ensure tax accounts are not in a deficit or a surplus following tax remittance.
Responsible for dealing with inquiries regarding arrears from municipality or client.
Processing any supplementary tax bills received from a client due to a reassessment of the property.
Setup tax roll number and municipality BP information in the System for newly funded loans.
Ensure that all notices of a tax sale are dealt within the period allotted to avoid the completion of a tax sale.
Processing client inquiries that may result in a refunds of tax account or granting the client approval to pay own taxes.
Order tax certificates from municipalities as needed or when requested by internal business partners.
Archive electronic copies of all documents related to the payment of property taxes and correspondence sent to clients to comply with record retention and audit requirements
Ensure that all relevant data regarding clients’ tax accounts are entered correctly in System (tax roll number, municipality, grant eligibility)
Collaborate with colleagues to achieve team goals.
Complete additional tasks or projects assigned by management when necessary.
Communicate with clients on a regular basis regarding any changes to the tax portion of their mortgage payment.
Communicate with solicitors/clients regarding any tax arrears that were a result of non-payment at closing.
Deal with escalated property tax related calls and e-mails from clients and internal business partners within 48 hours
Inform municipal tax offices on a regular basis of any changes to our portfolio (addition of new loans, deletion of existing loans, account modifications)
Act in accordance with Home Trust’s core values, Code of Conduct and all internal policies and standards; engages in the highest standard of business conduct and ethics
Understand the regulatory and compliance requirements applicable to one’s scope of responsibility
Incorporate regulatory & compliance requirements into existing business processes and activities
Increases knowledge & understanding of regulations, laws and compliance within the scope of one’s responsibility and overall, Company, from the time of hire to on-going annual training and development

Benefits

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.