Property Support Representative

Luxer One•Mcclellan, CA

2d•Hybrid

About The Position

Luxer One is seeking an experienced Property Support Representative to join their team. As a Property Support Representative, you will respond to requests from property management staff at multifamily residential apartment complexes through a variety of channels, including phone, email, and chat. This position is based in their Sacramento office with 3 days in office required. The use of remote audio and visual tools will also be required.

Requirements

1+ years of direct Customer Service experience
High School Diploma or equivalent
Strong knowledge of the iOS ecosystem
Advanced troubleshooting, problem-solving, and multi-tasking skills
Excellent time management skills, including the ability to multitask, organize and prioritize
Ability to research and grasp information across multiple tools while speaking with clients
Self-starter mentality, a solutions driven mindset, adaptability, empathy, insight, and dependability

Nice To Haves

Experience working in a call center environment
A Bachelor’s degree or some college

Responsibilities

Respond to phone calls, emails, and online chats from property managers and package liaisons
Work with carriers to solve problems at properties
Review and follow up on CRM tasks
Work on projects as assigned by management
Respond to escalated requests from Residential Support
Review integration settings and escalate as appropriate