Property Specialist

Mountaineer Cleaning & Maintenance•Sevierville, TN

1d•Onsite

About The Position

Mountaineer Cleaning & Maintenance is looking for a Property Specialist to join our Field Property Operations team. This is a full-time W-2 position with unlimited earning potential for someone who wants to take real ownership of their work, their properties, and their results. As a Property Specialist, you'll be responsible for helping ensure the properties under your care are clean, properly presented, documented, operational, and genuinely guest-ready. This is not a "race through as many inspections as humanly possible" position. We're far more interested in whether the properties you're responsible for are actually ready, problems are caught, documentation is solid, cleaners are held accountable, and issues don't repeatedly boomerang back through the company. We aren't looking for someone to count inspections; we're looking for someone to own outcomes.

Requirements

Extremely observant
Organized and dependable
Comfortable working independently in the field
Able to prioritize when approximately seventeen things suddenly become important at the same time
Comfortable having direct, professional conversations when work doesn't meet expectations
Good at documenting what happened, what was done, and what still needs attention
Able to communicate professionally with cleaners, coworkers, management, and occasionally property owners
Comfortable using a company phone, operational software, photos, notes, and messaging systems throughout the day
Someone who follows through instead of assuming a problem magically became someone else's problem
Ownership mentality: If you see something wrong, your job isn't necessarily to personally fix everything. Your job is to make sure the issue goes somewhere and gets handled.

Nice To Haves

You've ever walked into a room and immediately noticed the one thing everyone else somehow missed.
You believe "guest-ready" should actually mean guest-ready.
You're capable of being friendly without being a pushover.
You can tell someone, professionally, "This needs to be corrected" without turning it into an international incident.
You don't need someone standing over your shoulder to make sure things get done.
When something goes sideways, your natural response is: "Okay. What needs to happen next?"

Responsibilities

Completing property inspections and confirming guest readiness
Documenting property conditions with clear photos and notes
Identifying cleaning deficiencies and making sure they're corrected
Catching maintenance, linen, supply, consumable, and presentation issues
Following problems through until they're corrected, assigned, escalated, or properly documented
Learning your assigned properties well enough to recognize recurring problems before they become everyone's favorite emergency
Working directly with cleaners to correct deficient work and provide real-time coaching
Communicating field information to our internal teams
Providing owners with factual onsite information when appropriate
Keeping accurate documentation because "I told somebody about it" is not technically a system of record