Property Preservation/Claims Specialist

Utah Housing Corporation•West Valley City, UT

5d•$46,821 - $61,246•Hybrid

About The Position

Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking to hire a full-time Property Preservation Specialist to support the Mortgage Servicing Department. This position is responsible for managing property preservation activities, investor claims, and post-foreclosure processes to ensure compliance with investor, insurer, and regulatory requirements. The Property Preservation Specialist works closely with attorneys, vendors, preservation companies, investors, and internal departments to protect UHC's collateral, minimize financial losses, and ensure claims are filed, processed, and paid accurately and within required timeframes. This role plays an important part in supporting UHC's mission of serving Utah's housing needs through finance and innovation. UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization.

Requirements

High school diploma or equivalent.
At least two years of mortgage servicing experience.
Strong knowledge of mortgage servicing operations.
Strong knowledge of foreclosure and bankruptcy processes.
Strong knowledge of investor claim requirements.
Strong knowledge of property preservation guidelines.
Excellent organizational and problem-solving skills.
Proficiency with Microsoft Word and Excel.
Strong attention to detail.
Ability to prioritize multiple deadlines.
Ability to provide exceptional customer service.
Adaptable.
Self-motivated.
Committed to maintaining compliance while supporting the organization's mission and values.

Nice To Haves

College degree in Business, Finance, or a related field.
Experience in default servicing.
Experience in foreclosure.
Experience in claims administration.
Experience in property preservation.

Responsibilities

Serves as the primary coordinator for property preservation activities and investor claim administration throughout the default servicing process.
Manages property inspections, preservation work orders, hazard insurance claim repairs, and vendor relationships to ensure properties are properly secured, maintained, and conveyed in accordance with investor requirements.
Monitors preservation timelines, coordinates with attorneys and preservation companies, authorizes necessary work, pays vendor invoices, and documents all activity within the mortgage servicing system to ensure accurate recordkeeping and regulatory compliance.
Prepares and files investor claims for foreclosures, Claims Without Conveyance of Title (CWCOT), Deeds in Lieu of Foreclosure, short sales, and other default-related activities within required investor timeframes.
Monitors claim payments, resolves suspended or denied claims, applies claim proceeds, requests conveyance and over-allowable extensions, prepares appeals when necessary, and ensures title packages are submitted and approved by HUD.
Tracks investor deadlines, updates departmental reports, responds to demand and non-compliance letters, and helps protect UHC from financial losses by maintaining strict adherence to investors and regulatory guidelines.
Collaborates with attorneys, investors, government agencies, vendors, and internal departments to support efficient servicing operations and maintain compliance throughout the default servicing process.
Responds to homeowner inquiries, documents servicing activity within the mortgage servicing system, assists with audits, supports collection and default servicing efforts when needed, and provides backup support to the Loss Mitigation team by filing Partial Claim, Loan Modification, and other retention claims.
Contributes to a collaborative, customer-focused environment while ensuring UHC's assets are protected and servicing activities are completed accurately, timely, and in accordance with applicable requirements.