Property Operations Manager

Three Sixty Real Estate Solutions LLC•Milwaukee, WI

9d•Onsite

About The Position

The Three Sixty Residential Property Operations Manager (RPOM) will be responsible for all aspects of day-to-day operations of the residential property including leasing, tenant relations, managing maintenance and repair, etc. The RPOM will maintain and improve tenant relations and must be knowledgeable with the terms of tenant leases. The RPM will assist in the preparation of the annual budget, reporting, and financial performance of the various properties and ownership groups. The RPM is charged with supporting all efforts in the day-to-day implementation of policies, procedures and programs that will assure well-managed, well-maintained properties; placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Property Owners’ goals and objectives.

Requirements

Excellent communication, analytical, and problem-solving skills.
Proficient in property management software and Microsoft Office Suite.
Proven experience in residential property management, maintenance, and/or real estate with a track record of successful tenant relations.
Ability to work independently and be a self-starter who is result-oriented.
Exercise reasonable judgment for decisions benefiting residents, property owners, and employees.
Ability to successfully manage critical relationships with customers, service providers, and employees.
Must have a valid driver’s license and proof of insurance.

Nice To Haves

4-year college degree or equivalent with an emphasis in property management, finance, business administration, accounting and/or economics.

Responsibilities

Responsible for the day-to-day operations of assigned residential properties, ensuring compliance with company policies, procedures, and local regulations.
Maintain the physical assets (the buildings and the spaces) to a standard of care that emphasizes high quality, continuous improvement, and high performance.
Proficiently use property management software for information entry, reporting, and tracking.
Act as the primary point of contact for residents, addressing inquiries, concerns, and maintenance requests promptly and professionally.
Implement and enforce lease agreements, ensuring a positive living experience for all residents.
Develop and execute leasing strategies to attract and retain tenants, including advertising vacancies, conducting property tours, and managing the application process.
Collaborate with our Marketing Manager to create and implement effective promotional campaigns to maximize property occupancy, achieving low vacancy.
Manage annual budgets and conduct monthly reviews to meet financial goals.
Work collaboratively with Operational Accountants to understand and financial reports, monitor expenses, and implement cost-effective measures to optimize property performance.
Verify invoice amounts and assist operational accounting with property-related questions and vendor issues.
Conduct regular property inspections to assess and maintain the overall condition, safety, and cleanliness of the premises.
Receive and complete maintenance work orders and repairs.
Complete apartment turnovers, making it ready for showings and a new resident, including painting, maintenance, floor cleaning, and general cleaning.
Assist with maintenance projects as needed.
Other tasks as directed by the Leadership Team.