Property Operations Support Manager

B HOM STUDENT LIVING LLC•Des Moines, IA

2d•$80,000 - $90,000•Remote

About The Position

At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we partner with universities and ownership groups to deliver exceptional student housing experiences while driving operational excellence and financial performance. We live our core values every day: People-First Service, Accountability, Empowerment, Grit & Perseverance, Diversity, Inclusion & Belonging. The Property Operations Support Manager plays a critical role in driving operational excellence across B.HOM's student housing portfolio. This position partners with Operations leaders to analyze property performance, support strategic initiatives, implement operational improvements, and ensure consistent execution of company standards. The ideal candidate thrives on solving problems, managing projects, analyzing data, and improving processes that help communities and teams perform at their highest level.

Requirements

2–4 years of student housing, multifamily, or related property management experience
Experience using Entrata property management software
Advanced proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
Strong analytical and problem-solving abilities
Experience managing projects with multiple deadlines
Excellent written, verbal, and presentation skills
Exceptional organizational skills and attention to detail
Ability to work independently while collaborating across multiple departments
Ability to thrive in a fast-paced, deadline-driven environment
Ability to sit and work at a computer for extended periods
Ability to communicate effectively in person, virtually, and in writing
Occasional standing, walking, and travel to support field operations

Nice To Haves

Experience supporting multi-site property operations
Experience developing training materials, operational documentation, or process guides
Bachelor's degree in Business, Operations, Hospitality, Real Estate, or a related field
Experience leading operational improvement initiatives

Responsibilities

Conduct weekly operational reviews to identify trends, risks, and opportunities for improvement
Analyze operational and financial data to support portfolio performance and asset optimization
Develop recommendations that improve operational efficiency and client returns
Monitor key performance indicators and communicate actionable insights to leadership
Lead and coordinate company-wide operational initiatives from planning through implementation
Develop project plans, monitor timelines, and ensure key milestones are achieved
Provide regular status updates to internal stakeholders and leadership
Coordinate cross-functional efforts to ensure successful project execution
Assist in developing, documenting, and improving operational policies and procedures
Create presentations, training materials, job aids, and operational documentation
Identify opportunities to streamline workflows and improve consistency across the portfolio
Support implementation of operational best practices
Support implementation of new systems, software, and operational tools
Serve as a subject matter resource for Entrata and operational processes
Assist with system enhancements, testing, and user support
Collaborate with internal teams to improve technology adoption
Serve as a liaison between Operations, Property Management, and Corporate departments
Respond to operational inquiries and provide guidance on policies and procedures
Build strong partnerships with field leaders and support teams
Participate in special projects and strategic initiatives as assigned