Property Operations Lead

Kasa • Nashville, TN

11d • $20 - $21 • Onsite

About The Position

The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Nashville market, supporting efficient and successful operations for the Nashville market portfolio. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Requirements

• Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Proficient with modern technology tools and effectively uses them to complete daily work.
• Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
• Regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Responsibilities

• Ensure all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Visit and assess units to complete recurring property management tasks.
• Replace broken items.
• Liaise with housekeeping partners and service vendors.
• Stock supplies.
• Provide support for lockouts, last-minute requests, and assist with other guest issues.
• Participate in preventative maintenance program.
• Complete brand standard inspections to gather property-level data.
• Decrease the number of after-hours calls and inquiries.

Benefits

• Kasa Travel Credit: Employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill.
• 401(k) plan: Kasa matches 100% of the first 1% of your deferred salary.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed