Spring 2027 Property Operations Co-op

Groma • Boston, MA

2d • Onsite

About The Position

Groma is a real estate and technology company focused on the small-unit multifamily sector. Its property technology platform uses AI to support the acquisition, upgrading, and operation of 2–20 unit multifamily buildings. Its investor technology platform offers investment opportunities to institutional and individual investors, including through GromaREIT.

The Property Operations Co-op will support day-to-day operations across Groma’s residential real estate portfolio and handle corporate-level administrative responsibilities. The role collaborates across property management, maintenance, construction, and leasing. The position is based in Groma’s downtown Boston headquarters, where the company emphasizes in-office collaboration, while recognizing that occasional work from home or the road may be needed.

This is a 40-hour-per-week co-op position paid at $20 per hour. Coverage schedules rotate across four-week cycles and include weeknight and weekend coverage. A sample schedule includes 11 a.m.–7 p.m. shifts, with alternating days off and work on some Saturdays and Sundays.

Requirements

• At least 1 year of experience in customer service or hospitality positions.
• Strong computer and Excel skills.
• Excellent communication and interpersonal skills, including comfort talking on the phone.
• Ability to work independently and as part of a team.
• Diligent and efficient documentation, task, and schedule management skills.

Nice To Haves

• Experience in real estate, construction, or property management.
• Google Suite experience.

Responsibilities

• Field inbound calls, emails, and resident portal requests and inquiries.
• Conduct on-site property inspections quarterly and during apartment turnovers.
• Perform monthly outstanding-balances audits for rent collections.
• Prepare monthly billing for completed work orders.
• Coordinate with maintenance on scheduling and following up on maintenance tasks.
• Assist with move-in and move-out processes.
• Conduct apartment showings for prospective residents.
• Coordinate showing requests and third-party real estate agent showings.
• Assist with subletting and lease assignments for current residents.
• Assist in reviewing rental applications from prospective renters.
• Assist with onboarding newly acquired properties into the portfolio.
• Assist with implementing policies and procedures across the property operations team.
• Participate in property operations meetings and projects.

Benefits

• Fully covered commuter passes for bus, subway, boat, or commuter rail.
• Competitive paid time off policy.
• Four company holidays within the co-op cycle.
• In-office gym and roof deck.
• Comprehensive catering, snack, and beverage program.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed