Property Manager - PA

T & R PROPERTIES INC•Canonsburg, PA

20h•Onsite

About The Position

The Property Manager is accountable for the overall operation of the apartment community or development for the owners or property management firm by performing essential job functions personally or through subordinate associates. The Property Manager is accountable for managing the day-to-day operations of the property to maximize revenue generation to meet or exceed established budget parameters.

Requirements

Associate’s degree (A.A.) or equivalent from a two-year college or technical school plus one year related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License
Must possess word processing, on-site management, and basic spreadsheet program skills.
Must be available two evenings and weekends as needed.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors.
Rent collection and timely deposit of all rent payments & fees, including posting to resident ledgers.
Deliver “Pay or Vacate” notices by the 5th calendar day of the month.
Post a Notice of Pending Entry and confirm unit is still occupied prior to filing an eviction.
File evictions by the 15th of the month.
Conduct monthly review of resident ledgers to ensure appropriate rent posting and related charges prior to month end close.
Conduct Market Surveys and provide recommendations to District Manager.
Complete Market Surveys semi-monthly and submit by the 14th and 28th of each month.
Submit rent schedules with requested rent increases or concessions for approval by the District Manager by the 25th of each month and send to the OPS Facilitator.
Plan and execute marketing strategy to qualified sources to increase traffic to the community and/or property.
Create and implement a detailed marketing plan each month relating to advertising, outreach marketing, resident retention and community events.
Perform a minimum of 4 hours per week of outreach marketing.
Send the outreach marketing log to the OPS Facilitator on the 14th and 28th of each month.
Update Craigslist Ads on a daily basis, and all other free sources of internet advertising at least twice weekly.
Oversee and participate in leasing and renewal activities to maximize revenue and retention goals.
Ensure there are appropriate entryway signage and/or balloons to draw in traffic.
Answer the phone unless with another customer.
Check phone messages regularly and return calls promptly.
Check email regularly for electronic inquiries/leads.
Keep Marketing Path and Show Units fresh and presentable.
Have prospect complete the guest card and confirm accuracy upon completion.
Obtain prospect email address and cell phone number.
Follow up with prospects.
Initiate first contact with renewals in person at 120 days prior to lease expiration.
Conduct lease renewal letters and/or contact at 90, 60, 45 and 30 days prior to expiration.
Close out all pending renewals no less than 30 days prior to lease expiration.
Train, direct, motivate and develop property staff to ensure proper performance is obtained to achieve established goals.
Ensure ALL employees are following policies and procedures.
Work with employees in deficient areas.
Document performance that is substandard with the purpose to help improve the performance.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Process S.O.D.A requests and reconciliations according to policy.
Walk units with the resident as soon as the Notice to Vacate is received to assess damages and give resident a chance to remedy prior to returning keys.
Walk and secure the unit immediately upon return of keys and assess any charges necessary.
Complete the SODA in Yardi and scan to the OPS Facilitator within five (5) business days from date of move-out.
Follow established purchase order procedures to effectively manage and monitor expenditures as well as to ensure timely processing all invoicing without exception.
Key purchase orders in Yardi and obtain approval PRIOR to ordering goods and services.
Provide the purchase order number to the vendor at time of order.
Ensure purchase orders are complete with information and have the correct account number.
Attach inspection sheet to all lawn care and snow removal invoices.
Submit invoices with the attached approved purchase orders and inspection sheets to the corporate office at least weekly.
Oversee maintenance in the preservation of the asset to include capital projects, unit turn policy compliance, and work order processing in addition to inspection of all units to ensure quality standards & resident compliance.
Ensure excellent curb appeal.
Process Work Orders promptly.
Call the resident after service is provided to ensure a satisfied customer.
Update Work orders in Yardi DAILY.
Provide ultimate service, with prompt resolution and follow up.
Walk all occupied units within 30 days of move-in, and quarterly thereafter.
Ensure unit turns are completed and rent ready within five (5) business days of move-out.
Update Rent Ready units in Yardi DAILY.
Ensure all employees perform their job within approved safety standards.
Check maintenance shop for neatness, orderliness and a safe working environment.
Perform all other duties as assigned.