Vacation Rental Property Manager - Emerald Stay Texas

Eterniti•Spicewood, TX

7d•Onsite

About The Position

Eterniti is a leading operator of vacation rentals in iconic holiday destinations, with a passion for excellence, authentic adventures, and hospitality. We operate over 800 chalets, villas, and apartments across Europe and North America under three consumer brands: Emerald Stay, Bo House, and Verbier Exclusive. Emerald Stay focuses on high-end vacation homes in mountain, coastal, and lifestyle destinations, combining local teams with centralized expertise to deliver award-winning hospitality. Emerald Stay Texas is seeking a Property Operations Manager to oversee its collection of vacation rentals in the Lake Travis Area. The primary responsibility is ensuring properties are meticulously prepared for guests by coordinating with housekeeping, maintenance vendors, and the Guest Experience team. This role also involves communication with property owners. The ideal candidate thrives working independently, takes ownership, manages time efficiently, makes confident decisions, and possesses strong problem-solving skills and attention to detail. A passion for hospitality, skill development, and career advancement is desired. Previous experience in managing vacation rentals and/or hospitality operations is advantageous. The ideal candidate will be located near Spicewood or Marble Falls, covering Volente, Spicewood, and Llano.

Requirements

Excellent customer service and interpersonal / communication skills.
Exceptional organizational skills.
The candidate must be able to commute between various homes and ranches in the Lake Travis area (Spicewood, Volente, Llano, and occasionally Austin or Dripping Springs). To ensure reliable access, candidates should reside within a 45-minute drive of these properties.
Must have a valid driver's license and reliable transportation within the job location.
Proficient with technology and ability to use property management software, maintenance ticketing systems, Google Sheets, etc.
Demonstrate knowledge of property maintenance and housekeeping.
Available on weekends, holidays, and on-call 3-4 nights per week to meet business demands.
Ability to work independently and manage time wisely.
Ability to adhere to strict hygiene and cleanliness standards.
Ability and willingness to lift or move up to 50 lbs.
Housekeeping management: 1 year (Required)
Maintenance: 1 year (Required)
Management: 2 years (Required)
Customer service: 3 years (Required)

Nice To Haves

Previous experience in managing vacation rentals and/or hospitality operations is advantageous.
Bilingual in English / Spanish is preferred.

Responsibilities

Oversee the operations of our Lake Travis vacation rental portfolio, ranging from 15 to 30 homes in your region.
Ensure homes are consistently guest-ready and uphold high standards of cleanliness and presentation by managing housekeeping and maintenance in accordance with company and owner standards.
Conduct regular property inspections before guest and owner arrivals to uphold cleanliness and maintenance standards. These may be as often as between each reservation or every two weeks.
Foster strong relationships and communication with property owners to ensure mutual satisfaction and understanding of property operations and overall performance.
Ensure that tickets assigned to you in Breezeway are updated and completed promptly.
Manage the housekeeping vendor schedule and payments via Breezeway tickets to ensure proper completion and documentation.
Undertake basic maintenance tasks necessary for property upkeep and coordinate with licensed professionals for more complex repairs.
Assist in onboarding procedures for new properties to ensure smooth integration into the portfolio.
Manage expenses in alignment with company objectives.
Provide support throughout the day to the guest experience team.
Coordinate and fulfill special guest requests to enhance their experience.
Assist in coverage of on-call shifts 3-4 times per week.

Benefits

$60,000 salary + bonus ($5,000)
Monthly guest score bonus program
Healthcare benefits
401(k)
Monthly and yearly bonuses available based on performance
Two weeks of paid vacation available after 90 days of employment
Gas Reimbursement: 0.22 cents/miles to offset travel between properties
Discounted stays at French Cowboys properties (upon availability)
A dynamic, hands-on role with variety across unique, high-end homes.
Opportunity for growth within a rapidly expanding hospitality brand.
The support of a global network of boutique vacation rental companies, with shared technology and operational expertise.
A collaborative local team that values autonomy, initiative, and quality work.