Property Manager

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

1d•$70,000 - $70,000•Onsite

About The Position

Responsible for the physical & tenancy aspects of all Community Housing Innovations, Inc. (CHI) owned and leased assets in the Master Lease facility in the Bronx NY, with limited travel to other sites in NYC, ensuring that quality housing services are provided in accordance with guidelines established by CHI, HUD, NYC Department of Homeless Services and other funding sources or rental subsidy programs as appropriate.

Requirements

HS diploma required.
Minimum 3-years of experience as a residential property manager
Knowledge of the law as it relates to rental properties
Knowledge of Housing Quality Standards, Section 8, general property management, and landlord/tenant relationships.
Experience with rent collection, lease enforcement, resident relations, inspections, and maintenance coordination.
Excellent verbal and written communication skills.
Proficiency in English required.
Working knowledge of Property Management software (YARDI Voyager) to manage collections, post receipts, manage legal module, etc.
Basic competency in MS Windows, MS Office; Excel, & Outlook
Ability to calculate rental amounts and rental increases.
Ability to tour properties, perform routine property inspections, walk distances, climb stairs, etc.
Ability to prioritize, make appropriate decisions and judgment calls.
Ability to relate to the underserved, homeless, and disabled populations.
Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.
Must be even-tempered, work well under pressure, have good negotiation skills, the ability to be cross-trained in areas unrelated to the property management profession, and the ability to meet unexpected deadlines.

Nice To Haves

Bachelor's Degree preferred
Bi-lingual (Spanish) is a plus.
C.P.M. (Certified Property Manager) and RAM (Registered Apartment Manager) are a plus
Licensed real estate salesperson or broker preferred.

Responsibilities

Conduct daily walkthroughs of the building, common areas, grounds, and vacant units.
Identify and address maintenance, safety, housekeeping, and building concerns.
Monitor overall property appearance and curb appeal.
Ensure building operations comply with company policies and applicable regulations.
Coordinate with maintenance staff and vendors to address repair needs promptly.
Receive, assign, and track resident maintenance requests.
Monitor open work orders and ensure timely completion.
Follow up with residents regarding completed repairs and service satisfaction.
Conduct unit inspections before and after repairs when necessary.
Coordinate access to units for repairs, inspections, and capital improvement projects.
Serve as the primary property management contact for building-related matters, lease compliance, rent collection, maintenance concerns, inspections, and occupancy issues.
Provide professional and responsive customer service to residents.
Address resident concerns, complaints, and requests in a timely manner.
Communicate building policies, procedures, and lease requirements clearly and consistently.
Work collaboratively with case management staff regarding resident concerns that may require supportive services or program intervention.
Maintain positive working relationships with residents while enforcing lease obligations and building rules.
Collect and monitor monthly rent payments.
Track delinquent accounts and follow up with residents regarding outstanding balances.
Prepare and distribute late rent notices, lease violation notices, and other resident correspondence as necessary.
Maintain accurate records of rent payments, arrears, resident ledgers, and account activity.
Coordinate with subsidy providers and internal departments regarding rental assistance payments and recertifications.
Assist with move-in and move-out financial processing as required.
Coordinate unit turnovers and readiness for occupancy.
Conduct apartment showings and applicant interviews as needed.
Process leasing paperwork and maintain resident files.
Coordinate move-ins and move-outs.
Maintain occupancy levels and minimize vacancy loss.
Conduct move-in, annual, housekeeping, and move-out inspections.
Ensure resident files and building records remain organized and compliant.
Document inspection findings and follow up on corrective actions.
Assist with agency, funding, and compliance inspections as required.
Prepare notices, letters, and resident communications.
Maintain accurate electronic and paper records.
Respond to emails, phone calls, and resident inquiries in a timely manner.
Generate reports related to occupancy, work orders, rent collection, and property operations.
Participate in staff meetings and training as required.