Property Manager

United Payroll•Guilderland, NY

8d•Onsite

About The Position

The United Group of Companies, Inc. is a leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. We are seeking a Property Manager to join the team at The Apex at Crossgates, a multi-family community in Guilderland, NY. This role involves creating and executing marketing and leasing plans, managing financial reporting and control, overseeing site activity and resident management, maintaining the physical asset, training staff, and managing human resources and personnel. The position also requires active participation in and enforcement of safety and health programs.

Requirements

Supervisory experience with both leasing and maintenance staff
College Degree or Applicable Work History
5+ years of experience in residential property management
Experience with software (Entrata, CRM, etc.)
Demonstrates integrity on a personal and professional level
Exceptional communication, sales, and negotiation skills
Ability to solve problems involving residents and challenging situations

Nice To Haves

Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.

Responsibilities

Creates the property’s Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department and ensures successful execution.
Coordinates and disseminates timely communication for scheduled events and provides continual sales and leasing training to staff.
Prepares regular market surveys, shops competition, and reviews rental applications and lease forms for accuracy and compliance.
Prepares the property's annual budget, monitors budget performance, and reports variances.
Assists with monthly financial accounting, reporting, and explanation of variances.
Prepares purchase orders, inputs invoices into Entrata, and reports payroll information.
Supervises inventory of all equipment and supplies and manages the property's Petty Cash.
Provides leadership to staff and residents by following company procedures and demonstrating a professional image.
Works with Regional Manager to maximize NOI and ensures owner goals are aligned with property operations.
Creates and drives new revenue streams to achieve and exceed goals.
Ensures resident retention programming (SUN® program) is executed consistently for high resident satisfaction.
Ensures resident files are accurate, complete, and maintained according to guidelines.
Administers rent collection programs consistently to ensure revenue is collected within operating standards.
Manages the resident complaint log and seeks assistance from the Regional Manager when needed.
Manages move-ins and move-outs and ensures proper communication with site staff.
Regularly evaluates maintenance operations for cost efficiency and preventative maintenance programming.
Makes regular, detailed inspections of the physical plant, reports deficiencies, and ensures corrective action is taken.
Audits service requests performed by site staff and performs inspections of maintenance work.
Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with the capital improvement plan.
Performs regular inspections of vacant apartments, common areas, grounds, and building exteriors.
Supervises vacant apartment make-ready procedures and ensures staff productivity.
Directs and/or makes recommendations to the Maintenance Supervisor for physical repairs, replacements, and/or improvements.
Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved.
Trains staff members on the Company’s standard operating procedures and policies.
Ensures staff training is consistently administered and that staff are knowledgeable on procedures.
Coordinates and ensures site staff is trained properly in Entrata.
Upholds standards relating to employee training, United’s Pure Safety training, and industry-specific training.
Responsible for ensuring staffing levels are in alignment with business needs.
Supervises on-site personnel and all activities relating to personnel management (scheduling, time and attendance, payroll, progressive discipline).
Manages employee training and development and hires and terminates employees in accordance with guidelines.
Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases.
Actively participates in, follows, and enforces safety and health programs.
Resolves questions, approves and/or recommends necessary expenditures to correct unsafe conditions.
Conducts regular shop, warehouse, office, and ground-job site tours, and safety inspections.
Personally performs safety inspections, reviews safety inspection reports, and makes or obtains corrections as required.
Conducts regular safety meetings with employees to promote safety awareness and compliance.
Investigates accidents and assists with completion of accident report forms when required.
Ensures specific safety programs are implemented and complied with consistently.
Reviews safety-related disciplinary actions with employees.

Benefits

Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options
Dental
Vision
Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans
401K Retirement Plan – Voya Financial; Employee Contribution Eligibility; eligible for Employer Match after 1 Year of Service; up to 4% Company Match
Employee Assistance Program
United Concierge Medicine (24/7 telemedicine service, including Mental Health)
Calm App premium subscription
Learning Care Group (childcare tuition discount)
Dependent Care FSA
Tuition Assistance Program
Personal Time Off (24 Hours)
Sick Time Off (56 Hours)
Vacation Time Off (80 Hours; escalated based on years of service up to 160 Hours)
10 Company Paid Holidays