Property Manager

Sail • Minneapolis, MN

42d • Onsite

About The Position

Miro Apartments, Minneapolis is seeking a Business Manager with real grit, the judgment to make decisions without waiting, and the backbone to lead a community that asks a lot of the person running it. This is a seat with real ownership and real visibility, and we are looking for someone who wants both. Miro is a well-designed Minneapolis community with genuinely good bones and a product residents are proud to come home to. Ownership is engaged and invested, and they expect sharp, well-reasoned answers, which means the person in this seat gets heard and gets to make real decisions. The days are full and the pace is steady. The right fit is someone who reads that as opportunity, because a community like this rewards strong leadership quickly and visibly. SAIL is a Twin Cities multifamily management and marketing firm built on two principles: Legendary Service. Operational Excellence. We run a concierge-style operation across market-rate, luxury, and affordable communities, blending operational discipline with creative innovation to deliver experiences that go beyond expectations. Our core values guide every decision: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm. We hire people who hold themselves to that standard, and we invest in them. The Business Manager owns Miro. Operations, financial performance, resident experience, team leadership, and the ownership relationship all run through this seat. You set the standard, you build the team that holds it, and you are the person ownership talks to. You will not do this alone. SAIL's centralized maintenance, marketing, compliance, and accounting teams are behind you, and you will have on-site support to build and lead. What we need from you is ownership of the outcome and the judgment to make calls in real time.

Requirements

• Three or more years managing a market-rate multifamily community, with full accountability for performance
• Demonstrated financial acumen, including budgeting, variance analysis, and expense control
• Experience reporting directly to ownership or an asset manager
• A track record of leading and developing an on-site team
• Working knowledge of Fair Housing, ADA, and FCRA
• Proficiency with a property management system. Yardi experience preferred
• Three or more years managing a market-rate multifamily community with full accountability for performance
• Demonstrated financial acumen, including budgeting, forecasting, variance analysis, and expense control
• Experience reporting directly to ownership or an asset manager, including formal performance reporting
• Proven ability to hire, coach, develop, and hold accountable an on-site team
• Composure and sound judgment under pressure, with a track record of resolving problems rather than escalating them unresolved
• Working knowledge of Fair Housing, ADA, and FCRA
• Proficiency in Yardi or comparable property management software

Nice To Haves

• Experience with a challenging asset, a turnaround, a lease-up, or a management transition
• Urban infill or mid-rise experience
• CAM, ARM, CPM, or similar certification
• Familiarity with running on EOS
• Experience with a challenging asset, turnaround, lease-up, or management transition is strongly preferred
• CAM, ARM, CPM, or similar certification preferred

Responsibilities

• Serve as the primary point of contact for ownership. Prepare and present performance reporting on a monthly cadence. Bring problems forward early with a recommendation attached. Answer hard questions with data rather than reassurance.
• Own occupancy, revenue, delinquency, and operating expense performance. Lead the annual budget. Review monthly financials and variance, and lead corrective action when something is off track.
• Own unit turns, vacant-unit readiness, inspections, life-safety tasks, curb appeal, and capital execution. Keep the community show-ready and the operation tight when the day gets busy.
• Drive occupancy and speed-to-lead. Partner with marketing and revenue management on pricing, concessions, and campaigns. Own the renewal and retention strategy.
• Deliver Legendary Service and hold the team to it. De-escalate with composure, resolve concerns promptly, own reputation management, and respond to reviews in a brand-aligned way.
• Hire, coach, and develop the on-site team. Set clear expectations, give direct feedback, and hold people accountable to SAIL's Core Values. Build a bench.
• Maintain Fair Housing, ADA, and FCRA compliance. Keep licenses, permits, and required postings current. Escalate legal, safety, and reputational risk early.

Benefits

• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Ongoing professional development and certification support
• The backing of SAIL's centralized maintenance, marketing, compliance, and accounting teams
• Leadership that wants to hear the hard news early and will back your judgment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed