Property Manager

Lincoln Property Company•Atlanta, GA

7d•Onsite

About The Position

The Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements. This role involves ensuring services are provided consistently with policies, procedures, and regulations, as well as contractual obligations and standards. The Property Manager will coordinate and lead daily and long-term activities of the team, establish work schedules, assign tasks, and cross-train staff. They will also establish and track deadlines to meet client and company objectives, elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures, and provide formal coaching, mentoring, supervision, and guidance. Additionally, the role includes recruiting and hiring new team members, monitoring training and development of staff, and developing and delivering performance reviews. The Property Manager will direct, review, and approve vendor invoice payments and other accounting-related activities, direct and control the preparation and delivery of monthly reports and annual budgets, and prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges. They will maintain oversight of contracted terms, coordinate all lease administration activities, and coordinate tenant move-ins and move-outs. Responding to tenant needs and ensuring prompt problem resolution is key, as is crafting and delivering an effective tenant care program to maximize tenant retention. The role also involves directing sourcing and procurement activities, delivering bid analysis and recommendations, and managing vendor service quality. Proactive rent collection and reporting of AR status are required, as is ensuring property inspections, recommending alterations, and contracting for vendors. Documenting emergency response plans and coordinating drills are also part of the responsibilities. The Property Manager acts as the primary contact with property owners, serving as Owner Representative, and performs other duties as assigned.

Requirements

Bachelor's degree (BA/BS) preferred; minimum of 3-5 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred.
Real Estate License required where mandatory by local regulation; CPM or RPA professional designation or candidacy preferred.
Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred.
Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives.
Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals.
Strong organizational skills that deliver timely results and influence team productivity.
Ability to comprehend, analyze, and interpret complex documents and problems involving several options; advanced analytical and quantitative skills required.
Fundamental leadership experience or significant collaborative contributions within a high-functioning team.
Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and the leadership team.
Strong organizational skills with an inquisitive and entrepreneurial mindset.
Ability to travel daily to assigned properties as necessary.
Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client.
Ability to read and write English in order to understand manuals and procedures, and to write reports.

Nice To Haves

Bachelor's degree (BA/BS) preferred
CPM or RPA professional designation or candidacy preferred
knowledge of Yardi or MRI and Kardin preferred

Responsibilities

Ensure that services are provided consistent with policies, procedures, and regulations, as well as contractual obligations and standards.
Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
Direct, review, and approve vendor invoice payments and other accounting-related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
Direct and control the preparation and delivery of timely, accurate, and insightful monthly reports, as well as annual operating and capital budgets; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to the client.
Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision-making and asset value.
Coordinate all lease administration activities with the lease administrator and accounting; review all lease setups, lease changes, reporting, etc., and provide final approval.
Coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and the tenant improvement department; maintain vacant spaces in "tour-ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage the quality of vendor service delivery to ensure contract compliance and desired value.
Proactively collect rent and other charges in accordance with lease terms and report the status of AR to client(s) with recommendations for action; prepare client-approved standard legal notices.
Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for and coordinate vendors.
Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
Perform other duties as assigned.