Property Manager

Phoenix Ventures Wisconsin dba Real Property Management Dairyland•Milwaukee, WI

9d•Hybrid

About The Position

We’re seeking a Property Manager / Resident Experience Lead to be the front-line voice of our company. You’ll build trust, solve problems, and help keep our properties running smoothly while making sure residents feel supported. If you love a structured, fast-paced environment where every day is different — and where your work directly impacts people’s homes and lives — this could be the perfect role for you. Position Summary The Property Manager serves as the first point of contact for residents, ensuring their experience reflects RPM Dairyland’s standard of professionalism, responsiveness, and care. This role manages the day-to-day operations of residential rental properties — including resident communication, maintenance coordination, lease compliance, and financial performance. Our ideal candidate is a calm problem-solver who thrives on structure, clear processes, and excellent service. This person must be comfortable talking to anyone and be able to balance operational efficiency with empathy, ensuring properties are well maintained and residents and owners trust the management team.

Requirements

Minimum 2–3 years of property management or customer service experience required.
Knowledge of residential property operations, leasing, or maintenance coordination.
Experience with property management software (AppFolio preferred).
Strong communication, conflict resolution, and organizational skills.
Working knowledge of Fair Housing and Wisconsin Landlord-Tenant Law.
Working knowledge of how a typical house operates to help triage maintenance requests.
Competency in Microsoft Office Suite; AppFolio or similar software experience preferred.
Ability to manage multiple priorities calmly and effectively.
Basic accounting or rent collection knowledge a plus.
Accountability: Owns responsibilities and follows through.
Communication: Speaks and writes clearly, professionally, and proactively.
Problem-Solving: De-escalates challenges with calm, structured action.
Empathy: Balances policy enforcement with understanding.
Efficiency: Manages time, tasks, and workflows effectively.
Ability to walk properties, climb stairs, and conduct inspections.
Flexibility for occasional evenings/weekends for emergencies.
Reliable transportation and valid driver’s license.

Nice To Haves

AppFolio preferred
AppFolio or similar software experience preferred
Basic accounting or rent collection knowledge a plus

Responsibilities

Serve as primary contact for residents, responding promptly and professionally to inquiries, maintenance requests, and concerns.
Communicate clearly and consistently through AppFolio, phone, and email.
Guide residents through move-in/move-out processes, including inspections, condition reports, and security deposit reconciliations.
De-escalate issues with professionalism and empathy while enforcing lease terms and community standards.
Track and document resident interactions for accountability and follow-up.
Serve as the day-to-day point of contact for property owners regarding operational updates, while escalating financial or strategic matters to leadership as needed.
Manage daily operations across assigned properties, ensuring compliance with company policies and legal requirements.
Schedule and perform routine inspections (move-in, move-out, quarterly, annual).
Maintain complete, organized, and accurate resident files and property records in AppFolio.
Track KPIs such as response times, resident satisfaction, maintenance completion, and arrears.
Receive and triage maintenance requests, assigning work orders to internal staff or approved vendors.
Follow up on open tickets to ensure timely resolution and resident satisfaction.
Coordinate preventive maintenance schedules and property turns.
Maintain strong relationships with vendors and contractors, ensuring cost-effectiveness and quality control.
Partner with Leasing Specialists to support showings, application processing, and leasing workflows.
Ensure units are ready for marketing with accurate information and timely turnovers.
Provide feedback on pricing and market conditions to minimize vacancy.
Support rent collection, delinquency follow-up, and lease enforcement procedures.
Understand and apply Wisconsin Landlord-Tenant laws and Fair Housing regulations.
Assist with insurance documentation, inspection compliance, and legal notices when necessary.
Maintain basic reporting related to arrears, occupancy, and maintenance.