Fairfax Property Manager

Swords To Plowshares Veterans Rights Organization•San Francisco, CA

3d•Onsite

About The Position

Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. The Property Manager oversees the day-to-day operations of a permanent supportive housing community serving veterans in San Francisco. This role ensures compliance with all applicable funding, contractual, and regulatory requirements while maintaining a safe, respectful, and housing-first environment. The Property Manager balances operational excellence, lease enforcement, and building safety with trauma-informed, veteran-centered practices. This position reports directly to the Assistant Director of Property Management.

Requirements

Minimum five (5) years of residential property management experience in affordable or supportive housing.
Translatable military experience may substitute for civilian experience.
Ability to interact effectively with government agencies, service providers, and community partners.
Fluency in English and ability to effectively read, write, and communicate in English with staff, clients, and external partners and stakeholders.
Excellent administrative, organizational, and communication skills.
Knowledge of affordable housing and public funding programs (e.g., HUD, Section 8, CoC).
Working knowledge of landlord-tenant law, Fair Housing, ADA, and Section 504 requirements.
Ability to move throughout the building, including stairs.
Ability to sit for extended periods.
Ability to lift up to 25 pounds.
Ability to function effectively during emergencies and high-stress situations.

Responsibilities

Oversee all aspects of daily building operations to ensure safe, clean, and habitable living conditions.
Monitor the property daily for safety hazards, maintenance issues, and compliance concerns.
Coordinate repairs, preventive maintenance, and improvements in collaboration with maintenance department.
Ensure compliance with all applicable funding requirements, contracts, and regulatory agencies.
Create and maintain accurate resident files in accordance with agency procedures.
Process applications, move-ins, move-outs, transfers, and required certifications.
Complete annual and interim recertifications and conduct annual unit inspections.
Prepare and submit regular reports, including vacancy, rent collection, and eviction reports.
Collect rents and security deposits and coordinate timely bank deposits.
Respond to building emergencies as required.
Facilitate staff huddles, and monthly community meetings.
May be required to provide operational coverage or temporary support at other Swords to Plowshares housing sites, as needed.
Orient new residents to the building, lease terms, community rules, and available programs.
Enforce community rules and lease provisions fairly, consistently, and in a trauma-informed manner.
Maintain regular communication with supportive services staff and advocacy partners to support housing retention, tenant safety, and quality of life.
Respond promptly to resident concerns, complaints, and conflicts using de-escalation and problem-solving strategies.
Forward grievances, reasonable accommodation requests, and Fair Housing complaints to the Director of Property Management in a timely manner.
Issue late rent notices and legal notices in accordance with agency housing-retention procedures.
Prepare tenant files and documentation for eviction proceedings when necessary and legally appropriate.
Conduct weekly building and grounds inspections with Maintenance department.
Provide regular updates to the Assistant Director of Property Management regarding building conditions, resident issues, and operational needs.
Ensure compliance with organizational safety policies, emergency procedures, and safe-work practices.
Perform additional duties as assigned.

Benefits

100% employer sponsored medical, vision, acupuncture, and dental coverage.
Agency paid annual medical deductible paid via Navia HRA Card
20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
403(b) retirement plan immediate enrollment
10 sick days
13 holidays
17 vacation days in the first year & progressive afterwards
Access to third party legal benefits
employee discount program
pet insurance
Commuter Benefit.
1-hour paid lunch period
professional development reimbursements
annual education allowance