Property Manager

Trio Properties•Hartford, CT

17d•Onsite

About The Position

Trio Properties, LLC is seeking a dynamic leader with experience in the property management industry to oversee and effectively manage the operation of a Trio managed apartment community in Hartford, CT. As the Property Manager, you are directly responsible for creating extraordinary experiences of home and community for our residents. From developing innovative, cost-effective, and revenue-driving tactics to building solid owner and resident relationships, you are in-charge of establishing brand recognition for the property within the marketplace and for exceeding resident satisfaction and retention goals.

Requirements

Five years of Property Management experience or the equivalent.
Must have background in supervision and successful track record of accomplishments.
Highschool diploma or equivalent required.
Proficiency with professional software programs, Excel, Word, OneSite Rental System, or comparable management programs.
Possible need (20% to 25% of the time) to utilize personal transportation to inspect apartment communities and surrounding neighborhood, make trips to the bank and visit the corporate office.
Occasional use of a golf cart may be necessary.
Must have a valid driver's license and automobile insurance.

Responsibilities

Overseeing the property operations of an assigned community, and ensuring the community is run in an organized and efficient manner to meet TRIO standards.
Managing and coordinating persons, activities, and available resources to accomplish community objectives as set forth by the Regional Property Manager, Executive staff, and property owner.
Maximizing occupancy levels, and community values.
Conduct all business in accordance with TRIO policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
Assisting in the formulation of the property budget for each upcoming calendar year.
Staying within the established budget guidelines throughout the year.
Accurately maintaining and reporting monthly variances and narratives.
Ensuring all rents are collected when due and scanned in a timely manner.
Overseeing collections, evictions, utility cut-offs and landlord liens as required on delinquent rents.
Maintaining strong vendor/contractor communications concerning work scheduling, billings, and vendor relations.
Procuring and sending files from each vendor/contractor with current W-9s and Certificates of Insurance to property accountant.
Processing and submitting all invoices with the property management software for approval and payment processing.
Reporting all liability and community incidents to the RPM immediately.
Ensuring the proper paperwork for all workers’ compensation claims are complete and submitted to HR with RPM included in the correspondence.
Processing all lease applications; running background and credit checks, employment, and Landlord reference checks and/or managing and overseeing the Leasing Consultant or Assistant Property Manager responsible to do so.
Ensuring that lease files are complete and that leases are being executed properly.
Approving all leases on the property via property management software.
Being responsible for the office opening on schedule, condition of office and model apartments.
Attending scheduled corporate management meetings, usually held on a quarterly basis.
Maintaining records on all aspects of management activity on a daily, weekly, and monthly basis.
Submitting required reports to corporate office on a weekly and monthly basis.
Performing any additional reports, duties, or tasks as assigned by Senior Management.
Updating the following information daily: move ins/outs; notices to vacate and occupancy trends; lease expiration matrix; renewals; collections delinquencies; generating service requests and closing out when complete.
Maintaining positive customer service attitude.
Conducting periodic unit inspections with residents.
Reviewing all Notices to Vacate upon receipt to determine the reason for the move-out.
Initiating and implementing policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
Physically walking and inspecting community on a regular basis; checking on vacant apartments.
Updating lease activity board indicating vacancy status daily.
Coordinating with Maintenance Supervisor to ensure timely reconditioning of apartments after move-out.
Completing any pertinent safety checklists with maintenance staff.
Helping determine property maintenance requirements, reviewing contractor bids, and negotiating maintenance contracts.
Working closely with Maintenance Supervisor to monitor and schedule all maintenance activities.
Conducting all market surveys monthly (or as needed) and providing trend report information.
Shopping competition and being aware of neighborhood market conditions.
Checking comps via internet weekly or more often, as needed.
Maintaining awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Welcoming and showing community to prospective new residents.
Answering incoming phone calls from prospective residents and completing appropriate paperwork.
Recommending updates, changes, and additions to property management forms, reports, and manuals as needed.
Preparing and conducting meetings, as necessary.
Performing any other reasonable requests made by TRIO senior staff.
Using successful techniques and company directives to screen, hire, orient and train new personnel.
Approving all community personnel hires, status changes and terminations.
Ensuring efficiency of staff through ongoing training, instruction, counseling, and leadership.
Planning weekly/daily staff schedules and assignments.
Administering action plans consistently, and on a timely basis with performance problems; Documenting appropriately, communicating situation to supervisor, Human Resources Director, and terminating properly when necessary.
Providing support to staff to encourage teamwork and leading as an example in creating a harmonious environment.
Ensuring all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
Collaborating with Supervisor to develop each community’s overall business plan and ensuring each community is operating in a manner consistent with the business plan.
Coordinating the formulation of budgets for each upcoming calendar year.
Ensuring that all rents are collected when due and posted in a timely manner throughout portfolio.