Property Manager

Western & Southern Financial Group•Cincinnati, OH

29d•Onsite

About The Position

The Multifamily Property Manager is an experienced and polished professional who oversees daily operations at a boutique luxury apartment building. This is more than a traditional property management role - the ideal candidate brings a refined, service-oriented approach akin to that of a high-end hotel concierge. As the face of the property, the Multifamily Property Manager delivers exceptional resident experiences while ensuring operational excellence.

Requirements

High School Diploma Some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service. - Required
Proven ability to cater to a high-end clientèle with poise, diplomacy, and a solutions-driven mindset. - Required
Strong organizational skills and keen attention to detail. - Required
Excellent communication and interpersonal skills. - Required
Working knowledge of all types of property management software (e.g., Yardi, Henri) and Microsoft Office. - Required

Nice To Haves

Typically having 5+ years of experience in luxury residential property management, hospitality, or a related field. - Preferred
Hospitality industry background or concierge experience. - Preferred

Responsibilities

Serve as the primary point of contact for residents, delivering concierge-level service with professionalism, discretion, and attention to detail.
Maintain an impeccable standard of property presentation, from common areas to back-of-house operations.
Anticipate and fulfill resident needs, handling special requests, coordinating services, and resolving concerns with urgency and grace.
Oversee all aspects of day-to-day property operations, including maintenance, cleanliness, safety, and vendor coordination.
Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination.
Monitor and manage the property's operating budget, rent collections, and expense control to meet financial goals.
Maintain strong relationships with third-party vendors and contractors to ensure quality service delivery.
Ensure compliance with all applicable laws, regulations, and property policies.
Conduct regular property inspections and proactively identify maintenance needs or service gaps.
Maintain accurate resident records, lease files, and reports using property management software.
Coordinate and manage community events or lifestyle programming to enhance the resident experience.
Lead and mentor the team, providing guidance, training and support to ensure the successful completion of daily tasks and overall team development.
Establish and maintain a standard operating procedure manual outlining the day-to-day operations of the property.
Conduct first-level review, approval, and entry of all property invoices, including rent and utility collections, into the approved accounting system.
Develop, implement, and monitor tenant move-in and move-out policies to ensure a smooth transition process and adherence to company standards.
Manage, train, and establish performance goals for third-party on-site security to ensure consistent operations, adherence to property standards, and alignment with organizational safety and service objectives.
Performs other duties as assigned.
Complies with all policies and standards.