Property Manager

Blue Mountain Action Council•Walla Walla, WA

37d•Hybrid

About The Position

Ensure compliance with housing regulatory agencies and fair housing laws by reviewing on-site management-prepared tenant certifications/re-certifications and related paperwork. Maintains waiting lists for 70-80 units owned and/or managed by BMAC; interviews applicants and gathers information to determine eligibility/ineligibility and assignment of rental unit in accordance with BMAC policies, State and Federal regulations. Maintains 100% lease-up rate; participates in marketing and community networking efforts. This is considered a front-line staff position that interfaces regularly with Resident Managers and tenants. Provides case management functions if needed. Know and comply with policies of individual programs/services. The Property Manager may occasionally work up to 12 hours some days, depending on workload and location of jobs. They will be required to respond to on-call after-hours work requests on a rotating basis with other team members.

Requirements

Associate’s degree in Business Administration or related field.
Property management or affordable housing compliance experience strongly preferred.
Bilingual - English/Spanish - is strongly preferred
Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance.
Ability to work independently as well as with a team to achieve objectives and assignments.
Ability to provide excellent customer service and employ conflict resolution skills effectively, including in challenging or stressful situations.
Ability to maintain confidentiality, set appropriate client boundaries, and exercise sound judgement in all decisions.
Proficient with Microsoft Office products, and the ability to learn other computer programs as needed.
Demonstrable attention to detail and analytical skills required. Ability to compile and to accurately input and organize data, information, and files.
Ability to be flexible when managing changing priorities and schedules, without compromising the quality of outcomes, ability to complete tasks, or uphold commitments.
Excellent oral and written language skills.
Occupancy Specialist certification is desirable OR must be obtained within six months of hire date.
Valid driver’s license, satisfactory driving record.
Must provide own vehicle for travel and maintain current auto insurance.

Nice To Haves

Property management or affordable housing compliance experience strongly preferred.
Bilingual - English/Spanish - is strongly preferred
Occupancy Specialist certification is desirable OR must be obtained within six months of hire date.

Responsibilities

Provide property oversight and management for 70-80 units
Ensure continuous compliance with housing regulatory agencies and fair housing laws.
Review tenant certifications/re-certifications and related paperwork, including income verifications, asset verifications, documents, lease amendments, etc. and participate in Management & Occupancy Reviews (MOR).
Manage resident move-in and move-out processes.
Prepare initial certifications/move-ins and related paperwork in accordance with guidelines. Includes checking all income, assets and medical expenses verified by a third party before a move-in can occur. Includes HUD and non-HUD properties.
Review and authorize adverse action notices (i.e.: complaints, lease violations, 10-day notice to comply, etc.).
Investigate complaints, disturbances and violations, and resolve problems, following management rules and regulations.
Process requests for reasonable accommodations.
Maintains waiting list and administer marketing activities for vacant spaces to prospective tenants.
Provide case management for properties in position portfolio
Act as frontline staff position for all client questions, including availability and rent amount; waitlist questions and directing clients to proper resources available through other agencies.
Meet with prospective tenants to provide property and occupancy information, determine eligibility, and make proper referrals.
Perform annual recertifications on each tenant in our HUD and non-HUD properties. Includes checking all income, assets and medical expenses verified by a third party.
Perform any and all interim certifications on tenants, including changes in household members, income, pets, etc.
Maintain records in files and property management software, rental or usage activity, Work Orders, maintenance and operating costs, or property availability.
Initiate and maintain all tenant files, including all HUD and non-HUD properties. All HUD files must be filed in accordance with HUD guidelines.
Provide property oversight, including, but limited to performing routine inspection of grounds, coordinating of maintenance activities, planning major repairs and other construction projects, purchasing maintenance supplies, and submitting work orders.
Prepare periodic audit responses to multiple regulatory agencies.
Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
Confer with attorneys or agencies of jurisdiction to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
Maintain positive working relations with other community and service agencies to ensure collaboration and positive referral process to residents and applicants.
Provide coverage as needed for other BMAC properties not in position portfolio.
Performs other related duties as assigned.